New Federal Legislation to Seriously Harm Inbound and Offshore Call Centers
TMCnet - The World's Largest Communications and Technology Community
TMC Launches New Sites ::  NGC  |  4GWE  |  Green Tech  |  Satellite  |  IT |  ITEXPO  |  Healthcare  |  Smart Grid  |  M2M  |  Smart Products  |  AstriCon News  |  SATCON News
TMCnet CHANNELS
#1 VoIP Enabler: Risk-free, Quick & Easy Deployment
Advanced Carrier Services
Advanced IP Carrier
Answering Service
Appliance Deployment
ATCA
Auto Dialer
BPA (3rd Party Remote Call Monitoring)
Broadcast Modulator
Business Phone Systems
Business Process Automation
Business VoIP
Call Center
Call Center Certification
Call Center Digital Signage
Call Center Furniture
Call Center Hiring
Call Center Management
Call Center On Demand
Call Center Outsourcing
Call Center Scheduling
Call Center Software
Call Center Solutions
Call Center Training
Call Center Workforce Management
Call Monitoring
Call Recording
Communications Enabled Business Processes
Conference Call
Conferencing
Contact Center Headsets
Contact Center Software
CRM Cloud Computing
CRM Software
CRM Solutions
DID/DDI
Digital Signage
e911
E911 Hosted Solutions
Email Archiving
Email Server
Enterprise Fax over IP
Enterprise VoIP
Ethernet Extender
Fax
Fax Over IP
FoIP
HD Conference
Hosted Contact Center
Hosted Exchange
Hosted PBX
Integrated Communications
IP Fax
IP Multimedia
IP Phone Maker
IP Phone System
IP Phones
IVR
Lead Management Software
Master Agent
Mobile Management
Mobile Unified Communications
Mobile Video
NEBS
Network Installation
Open Source CRM
PBX PCI Adapter
Phone Systems
Portable Satellite Antenna
Predictive Dialer
Sales Software
SATCON
SIP
Speech Recognition and Text to Speech
Telecom Cost Management
Telecom Expense Management
Telecom Lifecycle Management
Telemarketing Software
Telepresence
Testing IP Services
Virtual Call Center
Virtual Office
Virtual PBX
Virtual Receptionist
Voice Broadcast
Voice Management
Voice Over IP
Voice Peering
Voicemail Replacement
VoIP Call Recording
VoIP Contact Center
VoIP Developer
VoIP Gateways
VoIP Monitoring
VoIPSwitch
Web Conferencing
Web Meeting
Wholesale VoIP
Wireless Expense Management
Wireless Management
Workforce Management
Workforce Optimization
Share
TMCnews

[February 19, 2004]

New Federal Legislation to Seriously Harm Inbound and Offshore Call Centers

Offshore call centers in India, Philippines, Canada, Jamaica and other countries have been the hot topic in State Legislatures like NC and NJ. Now HR 3816 takes aim at moving offshore jobs back to the United States. Rep. Strickland of Ohio has introduced federal legislation to make disclosure of location, a mandatory requirement for all call center employees for U.S. companies and their subsidiaries.

It takes little analysis to see the potential chilling effect this will have on offshore outsourcing.

Who will be impacted by this piece of legislation?

Inbound call centers - Traditionally, inbound call centers have been left alone, but this will impact every call center in the world

Internet - This bill calls on contact centers that do technical support, customer service and sales support using the internet to disclose location as well

Outbound - The obvious target of much action, but less impacted by this legislation than the other two channels

If this is not enough, the bill requires annual certification of compliance. In effect, there is a new level of investigation into all call centers, and the equivalent of an international registry of contact centers embedded in this bill.

If you have an opinion on this bill, and the offshore issue, there is only one place to be to have that opinion heard: The ATA Washington Conference.

http://www.ataconnect.org/washington

[ Back To TMCnet.com's Homepage ]
Discussions:
Be the first to post a comment on this page!
 
By  
TMCnet
+ Add to the Discussion
Bookmark mobile.TMCnet.com on your mobile phone now to stay on top of the latest tech news.
TMCnet Videos
Featured White Papers
Featured White Paper RSS feed
10 reasons to switch to an IP PBX
Application Whitelisting: A new security paradigm
SCADA Systems Protection
view all white papers…
Top Stories
Today's TMCnet Top Stories and News Articles
Infonetics: Carrier Spending Decline Below 6 Percent in 2009
CableLabs' Reed: Fiber, Wireless Are Simpatico
Conferencing Feature: Outdoor Affinity Telecom offers Members Savings …
The M2M Week in Review
TMCnet VoIP Week in Review
more of today's top stories...
Related VoIP News
Latest IP Communitions and VoIP News
Riverbed Launches Cloud-Based Services for Enterprise and Government Markets
ShoreTel Secures 228th Spot in List of Fastest-Growing North American Companies
Ingenico, AviIT and OnAir Ink Alliance to Provide Secure, Online, In-Flight Payment Solutions
Infonetics: Carrier Spending Decline Below 6 Percent in 2009
Motorola Intros Frame-Based eNodeB

Today @ TMC
Upcoming Events
ITEXPO East 2010
 January 20-22, 2010
Miami Beach Convention Center
Miami, FL
4G Wireless Evolution Conference
 January 20-22, 2010
Miami Beach Convention Center
Miami, FL
view more…
Subscribe FREE to all of TMC's monthly magazines. Click here now.