TMCnet News
TuVox and SOFTEL Partner to Provide VXML and SALT Enabled Packaged Speech Applications TuVox, the pioneer in Conversational Voice Response (CVR) applications for call centers, and SOFTEL, a leading provider of professional services to call centers, announced today that the two companies have engaged in a partnership to develop and deliver packaged Conversational Speech applications.SOFTEL will use TuVox CVR to develop and deploy Conversational Speech applications that support both the VXML and SALT standards. The first of these packaged applications for Technical Support will be available April 30. TuVox CVR is the only end-to-end speech application platform that radically increases the affordability of sophisticated speech applications. Compared with "IVR plus ASR" solutions, TuVox CVR increases the value of speech automation by enabling higher call completion rates and simplifying speech application development and maintenance. The CVR platform consists of tools, runtime, reporting and live agent integration components that enhance all aspects of the speech application lifecycle - from development and testing to deployment and tuning. SOFTEL will develop, deliver and support a range of packaged Conversational Speech applications beginning with SOFTEL's VOICE ACTIVATED PIN RESET application, which includes the ability to authenticate users against identity data stores and then reset corresponding passwords with a simple phone call. The application includes: 1) Web-based setup and configuration through XML, 2) integrated Web Services for seamless integration with ODBC compliant identity data stores, and 3) dynamic grammars that enable the use of personal questions to authenticate a user before performing a reset. "TuVox uniquely enables the one time development of speech applications which can be ported to multiple VXML or SALT platforms and used with multiple ASR engines," said John Cognata, Vice President of SOFTEL. "TuVox also provides a variety of tools for different types of applications which build-in linguistic capabilities and thereby accelerate our ability to deliver packaged applications to the market." Only TuVox CVR features enterprise-class application development and management tools to rapidly deliver large-scale, sophisticated speech applications more affordably than any other solution available today. TuVox CVR applications are developed independent of VXML or SALT platforms as well as ASR engines. Speech application developers simply select a setting within TuVox CVR that determines on which VXML or SALT platform the application will be deployed as well as which ASR engine the application will use. "Open, non-proprietary applications which are truly portable will speed the adoption of speech applications," said John Kirst, TuVox's vice president of business development. "SOFTEL is an established industry leader whose vision for open, standards-based conversational speech applications is one we share. We are excited to partner with SOFTEL and together speed the adoption of Conversational Speech solutions." |