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Zurich Renews Telecom and Networking Contract with Orange Business Services
Jul 23, 2009 (Close-Up Media via COMTEX) --
Zurich Insurance Company announced it has renewed its outsourcing contract with Orange Business Services for three additional years.
Since the original contract was signed in 2003, Orange has been managing Zurich's telecom and network services across Europe.
Zurich said it benefits from data communication services such as WAN and LAN management, Internet access, security services, remote access services and third party extranet services. The service bundle also includes management of more than 40,000 IP telephones and call center solutions for up to 11,000 agents.
Additionally, Orange said it is providing mobile voice and data services to more than 5,000 Zurich employees paired with Blackberry services for another 3,000 users. Fully managed global video conferencing solutions such as Telepresence and HD video were added to the service catalog.
Michael Paravicini, Zurich's CIO, said, "The outcome achieved is the reason for the renewal of the contract. With this outsourcing contract we were able to substantially reduce our telecom spend over the past years whilst increasing the service quality and introducing standardization across the businesses. Orange Business Services is a trustworthy partner for us as evidenced with the recent award also for telepresence to provide the highest quality of global collaboration for our teams."
"We are extremely proud that Zurich has renewed this successful partnership with us for another three years," said Helmut Reisinger, Senior VP Europe at Orange Business Services. "Industry statistics for renewing outsourcing contracts are low, less than 50 percent, so the fact that Zurich renewed its contract with us is a huge success. With this outsourcing solution tuned to the needs of both Zurich's global IT organization and their local businesses, Orange Business Services demonstrates its capabilities to offer complete multinational and customer-centric telco and IT services for customers such as Zurich or the financial industry."
Zurich Financial Services Group is an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europe as well as in Asia Pacific, Latin America and other markets.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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