Writer Safeguard Chooses AMEYO as a CIM Solution
Feb 14, 2013 (Close-Up Media via COMTEX) --
Writer Safeguard, a cash management firm involved in the flow of cash and currency into the Automated Teller Machines (ATM) and Cash-in-Transit (CTI) services, announced that it has switched to AMEYO, a CIM solution, as its backbone technology.
According to a release, Writer Safeguard was in search of a technology that would help them in keeping track on the calls they receive. They wanted their custodians to be managed and also needed better call management, serviceability and Turn Around Time (TAT). Writer Safeguard lacked a technology that could streamline their operation and manage their blended process.
Swapnil S. Bagul, IT - CTO, Writer Safeguard, said, "Writer Safeguard is in the business of securely moving physical cash in the Indian ATM and Retail market. Since ATM is the real time front desk of Indian banking industry for its customers, maintaining the ATM in the best of its health and always cash ready is the most basic need of banks to cater to their customer needs. WSG has an army of field custodians and engineers who does the required task round the clock. To provide the tracking of ATM visits and prevent misuse of ATM machines, WSG has deployed software systems along with a box and leading edge command center solution, AMEYO, together which assures WSG of a quality service, wherein, the requisites are done through direct communication between the Command centre agents and the field engineers or custodians. With AMEYO, we now have seamless interaction, tracking and recording of every field level activity related to the ATM upkeep and its maintenance. This further churns MIS data that is appreciated by WSG Management for better visibility and decision making."
Writer Safeguard, with the help of AMEYO, were able to manage their back-end integration for their custodians. With the blended feature of AMEYO, the agents could manage both inbound and outbound campaigns simultaneously. They lacked such automation initially as they ran their process manually.
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