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WPS Awards Contract to Unify for Communications Solution to Enhance Member Services
BOCA RATON, Fla., July 22, 2015 /PRNewswire/ -- Unify, a global leading communications software and services firm, today announced that WPS Health Solutions has selected OpenScape Voice and unified communications to support its 3,200 users across 12 locations. Following a six-month evaluation process, WPS selected OpenScape for its carrier-class reliability, integration, flexibility, scalability, low total cost of ownership and advanced collaboration capabilities. WPS prides itself on its Midwestern values and providing affordable health plans and superior service to its health insurance members and government contract customers. WPS is poised to continue building upon its solid foundation to meet tomorrow's health benefits needs. "We are proud that WPS selected Unify for its communication and collaboration needs," said Dan Papes, Executive Vice President, Americas, for Unify. "We worked closely with WPS executives to understand their requirements and the challenges they face within the health care industry, and developed a solution that effectively addresses those needs." Genesys Contact Center will also be used by about 1,000 customer service agents to enhance the experience of both clients and clinicians. With OpenScape, WPS is able to consoidate its operations into a single, highly scalable and reliable solution, resulting in significant cost savings. Unify will deploy a single platform offering communications features such as Voice over Internet Protocol (VoIP) phones and desktop integration with soft phones, contact center systems, and collaboration tools including audio, web conferencing, instant messaging, presence and one-number service. About Unify About WPS Note: All trademarks mentioned herein are property of their respective owners.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/wps-awards-contract-to-unify-for-communications-solution-to-enhance-member-services-300116644.html SOURCE Unify GmbH Co & KG |