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Worldwide Customer Care Systems Forecast 2017-2021 - SaaS-Based Customer Care Systems Will Become the Preferred Choice for Communications Service Providers - Research and Markets
[August 11, 2017]

Worldwide Customer Care Systems Forecast 2017-2021 - SaaS-Based Customer Care Systems Will Become the Preferred Choice for Communications Service Providers - Research and Markets


The "Customer Care Systems: Worldwide Forecast 2017-2021" report has been added to Research and Markets' offering.

The worldwide customer care systems market is forecast to grow from USD13.9 billion in 2016 to USD14.7 billion in 2021 at a CAGR of 1.2%, driven by communications service providers' (CSPs') push to increase customer self-service in the short term and adopting automated attendants in the long term. Professional services spending will grow, but revenue from outsourcing operations will decline.

This Forecast Report Provides:

  • A detailed, 5-year worldwide forecast for spending in the customer care systems market, plit into:
    • Four application segments: customer relationship management (CRM), customer interaction, subscriber management and device management
    • Two delivery types: product-related and professional services
    • Four telecoms services: consumer mobile, consumer fixed, business mobile, and business fixed
    • Eight geographical regions: Central and Eastern Europe (CEE); developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP); Latin America (LATAM); the Middle East and North Africa (MENA); North America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE).
  • An examination of key market drivers and inhibitors, and how they will change during the forecast period
  • Analysis of the business environment and regional dynamics that will influence the customer care systems market
  • A detailed market definition
  • Recommendations for CSPs and vendors.

For more information about this report visit https://www.researchandmarkets.com/research/lrt6v6/customer_care



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