|[May 08, 2012]
Vovici Gives PEER 1 Hosting a Competitive Advantage with Centralized Voice of the Customer Insight
HERNDON, Va. --(Business Wire)--
a Verint (News - Alert)® Systems (NASDAQ: VRNT) company and leading provider
of Voice of the Customer and enterprise feedback management (EFM)
solutions, today announced that PEER
1 Hosting selected and implemented its EFM solution in November 2011
to help centralize customer feedback and incorporate key findings and
intelligence into future product and service strategic decisions.
PEER 1 Hosting is one of the world's leading IT hosting providers
offering cloud, managed hosting, dedicated servers and colocation
through 18 datacenters across North America and Europe.
"One meaningful way a company can differentiate itself in a commoditized
market is through customer service. We invested in an enterprise-wide
Voice of the Customer solution to help ensure we are truly listening and
acting on customer sentiment," states Tonya Webster, director of
customer care at PEER 1 Hosting. "We had been using a mix of surveys,
but it was a disparate process that lacked consistency, branding and
infrastructure. We needed a centralized system that could collect,
analyze and allow us to take action on aggregate feedback. After all,
closing the loop and letting customers know we hear them helps us with
our goal of delivering the most human experience on the Internet."
Vovici's (News - Alert) capabilities for creating custom panels, rapid survey
authoring, campaign management and powerful reporting enable
organizations, like PEER 1 Hosting, to improve the quality of feedback
and depth of analysis in order to improve the overall effectiveness of a
Voice of the Customer program.
"Service excellence starts with the customer. You have to understand
what they need now and in the future to build robust customer programs,
and this all starts with the right Voice of the Customer software
platform," adds Webster. "We chose Vovici based on its advanced
reporting and integration capabilities, customer panels, overall ease of
use, and most importantly, the partnership with a team of experts that
will undoubtedly be there to support us as we continue to grow."
Vovici helps generate the insight and measure the impact of a feedback
program that can improve customer loyalty, reduce operational costs and
standardize feedback efforts across an organization. Wit the panel
management solution, companies can centralize responses, as well as data
from other systems, allowing them to create more personalized surveys,
interact more intelligently with customers and create more robust,
detailed reports. The reports can be sliced and diced by segment, by
product, by line of business and to tell the full story about customers'
"Driving the corporate vision through the eyes of the customer is
helping set PEER 1 Hosting apart from the competition," says Dave
Capuano, vice president of marketing, Vovici. "With the feedback
intelligence being reported up through the executive team, the
organization is benefitting from a holistic view of all products,
services and overall satisfaction levels. This enables it to clearly
know what customers are saying and where to focus its efforts to meet
their current needs and future requirements."
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and
Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing
products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and
Security Intelligence Solutions™ helps worldwide
organizations capture and analyze complex, underused information
sources-such as voice, video and unstructured text-to enable more
timely, effective decisions. More than 10,000 organizations in 150
countries, including over 85 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a safer
place. Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner network.
Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and other filings we make with the SEC (News - Alert). The
forward-looking statements contained in this press release are made as
of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide
reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
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