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VoSKY Offers Simple Way to Enhance Online Sales and Customer Service Through Web Click-to-Call
(Marketwire Via Acquire Media NewsEdge) SUNNYVALE, CA, May 21 / MARKET WIRE/ --
VoSKY,
the market leader in developing Skype
for business solutions, continues to deliver enhanced business
communication applications with the launch of Click-to-Call, a unique
offering that lets website visitors instantly talk with a company agent at
the click of a button. VoSKY Click-to-Call integrates a company's website
and phone system through Skype -- enabling them to take advantage of
Skype's low rates, easy implementation, and superior voice quality.
Tapping into Skype's community of more than 309 million users worldwide,
VoSKY Web Click-to-Call allows Skype
users to interact with company agents in real time -- to learn more about
an offer, find answers to questions, and enjoy personal service. Calls can
be conducted through the user's computer over Skype, or via a landline or
mobile phone with a callback request, allowing non-Skype users to also take
advantage of the service. VoSKY Click-to-Call routes the call as a free
SkypeIN or low-cost Skype Unlimited
call, to significantly reduce a company's
toll-free number and long-distance expenses.
According to Forrester Research, online B2C sales have been experienced 33%
CAGR since 2002, and are expected to grow to $270 billion by 2011. And online advertising expenditures are
growing at 25% annually, and projected to total $26 billion by 2010.
The real-time interaction of click-to-call optimizes these online sales and
marketing initiatives, turning casual visitors into happy customers. By
seamlessly connecting the caller to an agent, VoSKY Web Click-to-Call
reduces website abandonment rates, makes sure customers receive personal
attention to close a sale, and lets companies take advantage of cross-sell
and up-sell opportunities. In fact, Jupiter Research found that
click-to-call services can reduce website abandonment rates by 22-25%,
reduce shopping cart abandonment by up to 50%, and increase online revenue
by as much as 45%.
"Many companies understand the value of adding real-time interaction to
their website, banner ads, emails, and search engine listings. However,
integrating traditional click-to-call
solutions into existing inside sales and customer services systems can seem
daunting," said David Tang, VP of Global Marketing at VoSKY. "VoSKY
Click-to-Call seamlessly integrates with a company's existing phone system,
including their PBX, office phones, and call center solution. And using
Skype's reliable and scalable VoIP
network, VoSKY Click-to-Call greatly reduces a company's communication bill
and ensures callers enjoy business-class voice quality and service."
VoSKY Click-to-Call is one of several value-added communication
applications made possible by VoSKY Exchange, a PBX-to-Skype application
gateway. VoSKY Exchange Skype enables a company's existing phone system to
allow businesses to take advantage of Internet Telephony without replacing their
existing network infrastructure. The scalable, enterprise-grade gateway
fully integrates Skype with the company system, so employees can make and
receive Skype calls from their regular office phone -- no Skype software,
computers, or headsets are required.
As the only enterprise-grade
PBX-to-Skype application gateway that has earned Skype certification
and Skype's co-brand, VoSKY Exchange ensures seamless interoperability with
Skype features and services. The plug-and-play appliance is also fully
certified and endorsed by key PBX
vendors.
About VoSKY
Based in the heart of Silicon Valley, VoSKY is the global leader in
empowering businesses to leverage Skype, the world's largest VoIP community
with more than 270 million registered users. The company's proven,
enterprise-grade solutions create new opportunities for small-to-medium
size businesses (SMBs) and enterprises to reduce communications costs and
improve productivity. VoSKY Exchange, the company's flagship product, is an
award-winning PBX-to-Skype application gateway that seamlessly integrates a
company's phone system with Skype. This plug-and-play platform is
compatible with any existing TDM or IP PBX phone system.
VoSKY is a wholly owned subsidiary of Actiontec Electronics. In addition to
its headquarters in Sunnyvale, CA, VoSKY maintains branch offices in
Colorado Springs, CO; Basingstoke, United Kingdom; Beijing, China; Bogota,
Colombia; Shanghai, China; and Taipei, Taiwan. For more information please
visit the VoSKY website at www.vosky.com.
Trademarks mentioned in this document are the property of their respective
owners.
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FOR MORE INFORMATION:
Lisa Christopher
FutureWorks PR
(408) 720-8228 Ext 106Email Contact
Lesley Kirchman
VoSKY
(408) 731-3911Email Contact
Copyright ? 2008 Marketwire
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