TMCnet News
Voice4Net’s SMS ACD Module Wins 2017 INTERNET TELEPHONY Product of the Year AwardDallas, TX, February 23, 2017 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it has received a 2017 INTERNET TELEPHONY Product of the Year Award for its new SMS ACD module, the latest enhancement to its RTC Client solution. The SMS ACD module allows customer service agents to engage in two-way SMS text messaging communications with customers as easily as voice conversations. The SMS ACD module is part of Voice4Net’s RTC Framework suite of customer engagement solutions. “We’re honored that TMC has recognized our new SMS module as a compelling tool in the contact center space,” said Rick McFarland, chief executive officer for Voice4Net. “This technology empowers businesses to conduct customer service via two-way text messaging, which is rapidly evolving into one of the most dynamic media between businesses and consumers. Through this capability, businesses can expediently serve customers within a real-time, multi-media environment that enhances customer satisfaction while driving down operating costs.” The 2017 INTERNET TELEPHONY Product of the Year marks the fifth award that Voice4Net has received for its RTC Framework, the company’s strategy for delivering powerful customer engagement tools through a browser-based architecture. “TMC is excited to once again acknowledge Voice4Net’s contribution in the field of customer engagement solutions, this time with a 2017 Product of the Year Award,” said Rich Tehrani, chief executive officer at TMC. “Over the past years, Voice4Net’s solutions have elevated WebRTC-based deployments in the contact center sector, creating new opportunities for businesses to develop superior customer engagement offerings.” About Voice4Net Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the TMC 2016 Communications Solutions Product of the Year award; the INTERNET TELEPHONY 2016 Product of the Year award; The CUSTOMER 2016 Customer Experience Innovation Award; the WebRTCWorld 2016 Product of the Year award; and a 2015 Golden Bridge Award. www.voice4net.com. Voice4Net Press Contact: Glenn Goldberg Parallel Communications Group 516-705-6116 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |