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Voice4Net Releases RTC Client 2.0, Featuring Expanded Platform Integration and Functionality Enhancements to its Premier WebRTC-based Contact Center Client Solution
[November 05, 2015]

Voice4Net Releases RTC Client 2.0, Featuring Expanded Platform Integration and Functionality Enhancements to its Premier WebRTC-based Contact Center Client Solution


Open-CTI Platform Integrates with Any PBX-based System and Salesforce.com’s CRM Offering Dallas, TX, November 5, 2015 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced the availability of RTC Client 2.0, the latest version of the company’s innovative, WebRTC-based client solution for the contact center. The offering can integrate with any PBX platform, making RTC Client 2.0 easy to implement in the majority of legacy contact center environments. Version 2.0 also integrates with Salesforce.com’s industry-leading suite of cloud-based CRM tools, providing seamless connectivity with one of the most widely used back-end systems in the marketplace.



Other upgraded features of the RTC Client 2.0 include a series of swappable, drop-and-drag “widgets” that allow users to tailor the GUI for their individual businesses. These include a sortable charts widget for a customized dashboard and supervisor screen; a coaching widget to administer listen, whisper and barge functions; and a preview and progressive dialer widget to manage outbound calling functions.

“RTC Client 2.0’s ability to integrate with most PBX systems, and Salesforce.com deployments, is a major development in the product’s evolution,” said Rick McFarland, chief executive officer at Voice4Net. “We continually strive to make our WebRTC-based technologies more effective in real-world contact center settings, and establish a more seamless, flexible, and productive solution that serves the needs of managers and agents. Through our efforts, we look to empower businesses to deliver a more satisfying customer engagement experience that enriches customer loyalty and contributes to the bottom line.” RTC Client 2.0 is part of Voice4Net’s HTML5-based “RTC Framework” suite, which can be easily integrated into an existing contact center solution, minimizing disruption and cost, and accelerating deployment. Additional modules, under the RTC Framework brand, are scheduled for rollout over the course of 2016.


About Voice4Net Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the INTERNET TELEPHONY 2015 Product of the Year award; the CUSTOMER magazine 2015 Product of the Year award; and the WebRTCWorld 2015 Product of the Year award. For more information, please visit www.voice4net.com.

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