VirtuOz Takes Top Honors in Miss Client 2012 Contest
(Marketwire Via Acquire Media NewsEdge) EMERYVILLE, CA -- (Marketwire) -- 04/30/12 --
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that the company swept the third annual Miss Client 2012 contest with VirtuOz powered agents from Michelin (http://www.michelin.com/corporate/EN/home), Nespresso (http://www.nespresso.com/us/en/) and SFR (http://assistance.sfr.fr/index.do#sfrintid=V_nav_ass) taking first, second and third place respectively.
Sponsored by Thierry Spencer's popular French blog (www.sensduclient.com), and the University of Paris, the contest recognizes the most innovative examples of virtual agents in the market. A record 21 agents were entered in this year's contest. Winning agents were determined by a combination of University of Paris students, site members of www.sensduclient.com, and popular vote. Applying the University of Paris research framework for measuring machine-human interfaces, each virtual agent was ranked on the following attributes:
Usefulness Entertainment value Ease of use Realistic nature Fluency Handiness Interest level Comfort level Pleasantness Efficiency Satisfaction level Relevancy Likability
"Having our clients' virtual agents recognized in this popular virtual agent contest is an honor," said Steve L. Adams, CEO and president of VirtuOz. "But their winning the top three spots is even more amazing. We are excited to have external validation of not only our clients' application of virtual agents for online customer engagement, but also our industry leading virtual agent functionality and best practices that create compelling user experiences. We are excited to continue to partner with all of our clients to produce innovative virtual agent engagements that satisfy and delight today's online savvy consumer."
Earmarked by Gartner Research to become the new standard for online customer interaction by 2015, intelligent virtual agents create a next generation customer experience for online sales, marketing and support self-service -- all at one-tenth the cost of traditional channels.
About VirtuOzVirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011, Network Products Guide 2012 and Tech Awards Circle, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.
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