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Vertical Introduces V-Connect Dealer Partner Website
CAMBRIDGE, Mass. --(Business Wire)-- Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications, today introduced a new dealer partner Website, V-Connect. Developed for, and in collaboration with, registered Vertical dealers, V-Connect (http://vconnect.vertical.com) allows dealers to directly connect to critical information and people related to Vertical products and business activities through an easy-to-use and highly interactive Web-based system.
"One of the biggest challenges for manufacturers and distributors is sharing information," said Tom Czarnecki, Manager of Sales Engineering at Executone Communications. "The industry has changed so much, so fast that getting the correct information quickly is essential for good customer service. V-Connect is an excellent resource and includes capabilities not typically offered by other manufacturers." He added, "Vertical is clearly trying to position itself as extremely collaborative and supportive with its channel, which is extremely attractive from the perspective of the Dealer. The site has a number of great tools and features, but perhaps most importantly, direct access to Vertical employees, executives as well as access to proprietary information that no other vendor provides. We've linked most of our staff to V-Connect which we use as a tool to access critical information to support our selling and support efforts. Vertical truly sets itself apart because they diligently review feedback from the field and react to what our customers are asking for."
Using V-Connect, dealers enjoy direct, two-way communication with Vertical technical, sales and marketing teams to receive the critical information they need to provide the best IP solutions to business customers. Dealers can also communicate with other registered Vertical dealers through blogs. This second generation partner portal delivers a dramatically superior user experience with new features and functions including:
-- "TeamTalk" lets partners ask questions and get answers straight from Vertical product teams and executives.
-- Robust Searchable Knowledgebase that searches all site content and provides intelligent clustering to deliver information faster. Results are intelligently 'binned' to help users find what they need.
-- Interactive product-specific forums led by Product Management, Sales Engineers and other Vertical team members enable interaction and promote peer conversations.
-- Blogs hosted by Vertical Product Teams as well as a dealer partner blog that promote communication among dealers.
-- Intelligent email communication framework that delivers Vertical corporate and product update information.
-- Product-specific portals offering download of collateral, latest news alerts, tech tips, case studies, videos, imagery, pricing, software lists, etc.
-- Dealer requested enhancements and defect tracking, providing status and resolution information.
-- Self-administration and personalization allows users to customize the environment to best fit their needs.
-- RSS Feeds subscription for delivering content of interest automatically.
"We believe achieving transparency and a spirit of partnership are paramount to fostering successful relationships with our channel partners, and the introduction of V-Connect represents a significant step towards this goal," said Peter Bailey, Senior Vice President Product Management and Business Development for Vertical Communications. "Our stated mission is to develop tools like V-Connect to remove the communication barriers that exist between vendors and their channel partners, which often get in the way of success. We are convinced this channel-focused philosophy is a long term competitive advantage in an industry that has historically dealt with its channel at an arms-length." He added, "During the planning stages, we worked diligently with members of our partner channel to ensure V-Connect encompassed all the tools and critical information needed for their business as a Vertical reseller. And this is just the beginning. Plans are underway to expand V-Connect to support our education delivery, extended Customer Care workflows, access to searchable customer escalation systems, and broadly enable a rich framework for vendor-channel interactions."
About Vertical Communications
Vertical Communications is one of the largest telephony vendors in North America and a global leader in next-generation IP-based voice and data and digital communications systems for business, with a current installed base of over 200,000 customers. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical's customers are leading companies of all sizes, from small to large and distributed, and include CVS/pharmacy, Staples and Apria Healthcare. Vertical delivers its solutions through a worldwide network of over 1800 business partners. With headquarters in Cambridge, MA, Vertical has sales, engineering and operations facilities in Charlottesville, VA, Phoenix, AZ, Santa Clara, CA, Sarasota, FL, Munich, Germany and Hyderabad, India. For more information about Vertical, please call 877-VERTICAL or visit our Website at www.vertical.com.
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995.
This document contains forward-looking statements based on current expectations or beliefs, as well as a number of assumptions about future events, and these statements are subject to important facts and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The forward-looking statements in this document address a variety of subjects, including, without limitation, statements about the benefits of certain of the Company's products, including, without limitation, the improved cost and customer service benefits for the Company's business partners and customers; the Company's assumptions about the future performance of V-Connect; the Company's ability to enhance its revenue opportunities in the IP-PBX marketplace; the Company's ability to continue providing products to the IP-PBX marketplace, the Company's ability to continue to certify additional Internet Telephony Service Providers in the IP-PBX marketplace and others. The following factors, among others, could cause actual results to differ materially from those described in these forward-looking statements: the risk that the Company may fail to achieve the anticipated benefits from V-Connect, including, without limitation, failing to obtain the desired benefits for the Company's dealers and customers; the risk that the Company's assumptions about the future performance of V-Connect may prove to be incorrect; the risk that the Company may be unable to become a significant player within the IP-PBX telephony market; the risk that the Company will not be able to certify its products with additional Internet Telephony Service Providers and other risks and assumptions detailed in the Company's filings with the Securities and Exchange Commission, including the most recent filing of the Company's Form 10Q.
Trademark Information
Vertical Communications and the Vertical Communications logo and combinations thereof, are trademarks and Vertical Networks and Vodavi are registered trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.
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