|[March 15, 2012]
Vertex Business Services Announces Release of eCIS+ Version 3
RICHARDSON, Texas --(Business Wire)--
Business Services today announced the availability of eCIS+ Version
3.0, the company's next generation customer information system (CIS).
This versatile platform is well suited for municipal and investor-owned
electric, gas, water, and wastewater utility companies in North America.
Derived from Vertex's (News - Alert) highly successful E-CIS platform, eCIS+ has a
unique, browser-based interface design that is grounded in real-life
usability studies of utility customer service representatives (CSRs),
and thousands of hours of analysis around call types, user behaviors and
Web best practices. The result is a highly interactive desktop
application that is designed to achieve optimum business performance and
eCIS+ shifts the burden from the user to the system with streamlined,
guided processes for the highest volume call types, along with robust
safeguards for accurate data input on every call. Reduced training time,
faster call handling on the floor, increased customer and user
satisfaction, and higher accuracy of customer records all add up to
operational savings and lower costs for today's resource-constrained
Improved Revenue Management
eCIS+ improves back-office
operations by streamlining the meter reading to usage calculation to
Efficient Exception Handling
Bills are flagged for review
based on the utility's specific criteria, such as a change in usage
pattern or dollar variance. eCIS+ provides billing technicians with
tools to complete the reviews in a timely manner, focusing on accounts
Enforced Business Rules
A key to data integrity within
eCIS+ is the ability to enforce business rules during data entry. A
visual editing tool empowers technical business analysts to maintain
business rules, eliminating the need for a programmer to make these
Ease of Integration with External Systems
eCIS+ is open,
agile, and extensible following a service oriented architecture (SOA).
The eCIS+ architecture allows for rapid integration with external
systems leveraging APIs and out of the box interfaces.
The eCIS+ server architecture is
based on the massively scalable IBM (News - Alert) Power Systems POWER7 series of
machines. While typical eCIS+ installations only require a 1-2
processor configuration with a Commercial Processing Workload (CPW)
rating of 6,000, this architecture is capable of scaling up to 16
processors with a CPW rating of 98,000 CPW.
Roadmap for Utilities' Future Needs and Emerging Trends
competition and emerging trends such as smart metering, demand
response, and energy efficiency will place unprecedented new demands
on CIS platforms. With eCIS+, utilities benefit from a
state-of-the-art architecture and clearly defined development roadmap.
"It's our goal to work closely with our clients to provide solutions
that create stronger relationships with customers and improve
efficiencies," said Dan Sullivan, managing director for Vertex Business
Services. "eCIS+ Version 3 provides utilities with an exceptional
platform that not only improves efficiencies, but also enables them to
cost-effectively keep pace with a dynamically changing market."
To learn how Vertex is cost-effectively addressing utilities' customer
care and billing needs, visit www.vertexgroup.com.
About Vertex: Vertex employs 11,000 people on four continents
across 70 locations, delivering solutions to a wide range of clients
24/7 and supporting over 50 million consumers. In North America, there
are more than 1,700 dedicated professionals based in 19 Centers of
Excellence serving more than 23 million consumers for 50 electric, gas
and water clients. A recognized leader in customer management services,
Vertex provides a wide range of transformational service solutions to
deliver successful outcomes for clients in the areas of BPO and customer
management outsourcing, IT applications and services, consulting and
transformation, and decision sciences.
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