Verint Partners Continue to Deploy Full Application Suite
Feb 15, 2013 (Close-Up Media via COMTEX) --
Verint Systems announced that its strategic partners continue to deploy its full application suite in a cloud, multi-tenant environment.
According to DMG Consulting, Verint is positioned in hosted/cloud-based workforce optimization (WFO) revenue with more than twice as much market share as the closest competitor.
Over the past five years, since announcing they would deliver its WFO suite as a cloud-based solution, Verint said several of Verint's strategic hosting partners have successfully deployed contact centers of all sizes with solutions in a pay-as-you-go, software-as-a-service (SaaS) model. Backed by ongoing investment and solutions and processes, tens of thousands of users across a multitude of discreet tenants are deployed, operational and achieving measureable business value from Verint cloud-based WFO applications.
"Our customers and the industry at-large continue to recognize Verint as the clear market leader and innovator in deploying WFO applications in a variety of environments, from on-premises to the cloud," said John Bourne, senior vice president, global channels and alliances, Verint Enterprise Intelligence Solutions. "We believe our customers should have the choice to implement their WFO solutions how they see fit--and through our strategic alliances, we are helping them do just that via an adaptable, single instance, multi-tenanted deployment model approach."
This flexibility in deployment is essential to customers, according to industry analysts. "A few WFO applications are increasingly being adopted in the cloud, including workforce management, surveying, performance management and eLearning," said DMG Consulting in its June 2012 WFO Market Share Report.
According to a release, Verint is committed to working with its strategic alliance and channel partner network to add greater value in delivering a portfolio of offerings in the cloud. With a security model designed to help ensure the privacy of all customer data in a multi-tenant environment in support of PCI-DSS and SAS-70 compliance, the company's ecosystem of channel partners enables businesses to work with the Verint partner of their choice to meet business requirements as they evolve.
Verint Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience.
Verint is a company focusing on Actionable Intelligence solutions.
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