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Vee24 Extends Live Video Assistance Solution to New Channels
[June 24, 2014]

Vee24 Extends Live Video Assistance Solution to New Channels


CAMBRIDGE, Mass. --(Business Wire)--

Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Schuh and Road Runner Sports, today announced the immediate availability of the VeeStudio Software Development Kit (SDK) for iOS and Android (News - Alert), as well as VeeAssist, a new co-browsing product designed to enhance call center satisfaction. The two additions further enhance the company's VeeStudio multichannel product suite: VeeAssist expands the company's assisted selling solutions, including live video help, from the Web to now also support traditional telephony-based call center engagements, while the mobile toolkit extends its live help solution into brands' iOS and Android mobile applications.

"Our goal is to allow brands to deliver a consistent high-quality, person-to-person customer experience across all their channels," says James Keller, CEO, Vee24. "With these additions to our ecommerce engagement suite, we're offering companies an opportunity to deliver a more valuable and enhanced customer experience that will result in happier customers and more sales. In a price-driven world, our product suite enables retailers and brands to differentiate themselves on the quality of the customer experience, while supporting mobility and enterprise cal center needs, such as security, scalability and reporting."



VeeStudio SDK is a new toolkit that enables the integration of live voice, video and co-browsing capabilities into any iOS or Android application. By expanding the VeeStudio platform capabilities to mobile applications, Vee24 allows brands to create their own version of the Amazon Mayday button. Brands can leverage Vee24's cloud infrastructure through a set of open APIs to enable live, full-featured, customizable video/audio assistance. The toolkit allows simple integration into mobile applications and leverages the VeeStudio operator environment to support the needs of enterprise-level call centers. VeeStudio features include call queuing, workforce management, CRM, CMS, reporting and analytics.

VeeAssist is a new live assistance tool that provides a better online experience for consumers by enabling them to enter into a co-browsing session with call center agents from their smartphones, tablets, PCs and laptops. There is no download required by the consumer, who benefits from having a call center agent join them in their shopping journey, guiding them through product presentations, answering questions and assisting with the check-out process. Call center agents can reinforce the sale by showing supporting rich media on screen or helping customers fill out forms in a truly interactive way. With no coding needed on the website, VeeAssist can be deployed within hours.


"It's often difficult to describe products to customers over the phone. VeeAssist allows our traditional call center representatives to seamlessly take customers into a co-browsing session on their smartphone, tablet or PC, delivering a much richer experience that is undoubtedly improving our overall sales performance," said Graham Mould, web sales director of DFS. "Using Vee24's video assistance platform on our website has been a great benefit to our customers and we're excited to now offer a similar experience on our phone-based customer engagements. In addition, the VeeStudio mobile toolkit opens up a world of possibilities for us to apply the power of the Vee24 live video assistance technology from our mobile application."

Pricing & Availability

VeeAssist and the mobile SDK are part of Vee24's VeeStudio product suite, so services such as video assistance, text chat and in-store kiosks can easily be added as an organization grows. Both are available now, with pricing available upon request. For more information about these and other Vee24 products, please visit http://www.vee24.com/en/products/.

About Vee24

Vee24 is the live video assistance solution trusted by the world's leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Road Runner Sports, Schuh and Vodafone (News - Alert). The company is headquartered in Boston, Mass., with European operations in Manchester, England. For more information, please visit http://www.vee24.com/.


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