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VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
[August 24, 2016]

VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution


VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence (News - Alert) Group Inc.'s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage?.

VDS offers companies from SMBs to Fortune 500 organizations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment.

"We're passionate about offering customers the most cutting-edge technology solutions to help them meet their long-term business communications objectives," said James Kress, CEO for VDS. "PureCloud Engage is a great addition to our portfolio because its flexible, scalable architecture can quickly and easily adapt to our customers' diverse and changing needs."

Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution."

"VDS is backed by over 25 years of experience and a comprehensive team of technology design engineers, account managers, PMI-certified project managers, field engineers, application specialists, and customer care professionals," said Darren Gill, vice president of channels for Interactive Intelligence. "This deep and broad expertise ensures our joint customers will get a customized solution designed to address their unique challenges."



PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.

For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.


About VDS

VDS creates effortless communications experiences. For over 25 years, VDS has partnered with our clients in transforming the way they Collaborate, Communicate and provide Customer Engagement. VDS excels as a leader in delivering business communication solutions, while earning the trust of customers from Fortune 500 companies to SMB organizations spanning multiple industries. VDS' exceptional people make all the difference. From solution architects, account managers, PMI-Certified project managers, field engineers, application specialists, customer care professionals, and the leadership team, at VDS we all work together to help our clients achieve success. VDS is not your typical service provider... with over 25 years of proven results, unmatched customer service, strategic partnerships with the world's leading technology brands, and a large team of seasoned professionals, there is no substitute. For more information, visit www.govds.com.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.

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