Upstream Works Software enters into agreement with Sutherland Global Services
Mar 14, 2013 (Datamonitor via COMTEX) --
Upstream Works Software, a provider of contact center software solutions, has signed an agreement with Sutherland Global Services, a provider of business process and technology management services, to expand the usage of Upstream Works's Interaction Management Automation Services to all Sutherland Global Services locations.
"Sutherland has a record of providing a quality, cost effective, services solution to the BPO market," said Rob McDougall, President of Upstream Works. "Upstream Works' Interaction Management Automation Services contact center technology has been an integral part of the overall Sutherland Global Services platform and we're happy to significantly expand our 15 year relationship with them."
"The ability to further optimize our services was one aspect of our decision to expand our usage of Upstream Works' software. It's also important that we are strategically positioned in a manner that allows us to work with our partners in long-term relationships," said Deepak Batheja, Chief Technology Officer, Sutherland Global Service.
"Upstream Works not only offers the right technology enablers for our telecommunications and business application platforms, it also provides us with the ability to differentiate ourselves from the competition and continue to provide quality, responsive, cost effective services solutions to the market in a timely manner and be a reliable partner for the years to come."
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