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Unipart Technology Logistics: Unipart Technology Logistics helps Sony Ericsson improve customer serviceAug 26, 2010 (M2 PRESSWIRE via COMTEX) -- Unipart Technology Logistics (UTL) today announced that it has been awarded the highest level of repair accreditation by Sony Ericsson, enabling UTL to handle repairs for all of Sony Ericsson's handsets. UTL's high standard of preparation enabled Sony Ericsson's Certified Level 4 Advanced Technology Repair Centre accreditation to be achieved in just twenty four hours. UTL is one of only four repair companies in the UK to attain this level. Michael Richardson, Director of Sales & Marketing at UTL commented: "When someone drops or breaks their mobile phone, they want it back as soon as possible. With this additional accreditation, UTL can handle all of Sony Ericsson's phone repairs centrally. It takes UTL just 30 minutes to complete a typical phone repair." Previously a small number of phones had to be repaired by a specialist third party. This increased the amount of time taken to repair handsets, as well as incurring shipping costs. The Certified Level 4 Advanced Technology Repair Centre accreditation enables UTL to handle all activity in house, including complex chip and circuit board repairs. This, in turn, reduces cost, carbon emissions and the amount of time before a customer receives their phone back in perfect condition. Robert King of B2X Care Solutions, Sony-Ericsson's accreditation auditor, said in his report on UTL: "I was very impressed with the professionalism and clear skill of your staff... You have a clear insight into the needs of your customers." Sony-Ericsson's Customer Service Manager, Gary Acors, commented: "This accreditation is an example of Unipart's commitment to continuous improvement. By training their staff to manage even the most complex repairs UTL has demonstrated a desire to do better for the end-customer and everyone wins: Sony-Ericsson receives a more cost effective service and customers are parted from their phones for the shortest time possible." -ends- About Sony Ericsson The Liquid Identity logo is a trademark or registered trademark of Sony Ericsson Mobile Communications AB. Sony, make.believe and Walkman are trademarks or registered trademarks of Sony Corporation. Ericsson is the trademark or registered trademark of Telefonaktiebolaget LM Ericsson. Additional information regarding trademarks may be located on our website at: www.sonyericsson.com/cws/common/legal/disclaimer. Other product and company names mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved. All terms are subject to change without prior notice. Sony Ericsson is a 50/50 joint venture by Sony and Ericsson established in October 2001, with global corporate functions located in London and operations in major markets around the world. Sony Ericsson's strategy is to become the industry leader in mobile Communication Entertainment, through new styles of interaction across the internet and social media. Sony Ericsson offers exciting consumer experiences through innovative and feature rich phones, accessories, content and applications. About Unipart Technology Logistics: Unipart Technology Logistics (UTL) provides forward and reverse logistics and bespoke value add solutions to the technology sector. UTL's "supply chain intelligence" shares best practice and feedback across a customer's business, enabling synergies, efficiencies and cost reduction. UTL remains at the forefront of innovation, evidenced by a growing portfolio of industry leading customers including Sky, Vodafone and 3 for whom UTL develops bespoke logistics, repair, customisation, recycling, installations, and call centre services solutions. UTL provides a culture of relentless continuous improvement, underpinned by a philosophy (The Unipart Way) and set of values that consistently drive down both cost and waste, while retaining flexibility and agility. This culture and focus is delivered by engaged employees who focus on quality and improvement every day. CONTACT: Sony Ericsson General Press Tel: +44 (0)208 762 5858 e-mail: [email protected] Product images WWW: http://www.sonyericsson.com/press Gary Marshall, Senior consultant, XL Communications Ltd Tel: +44 (0)77 3322 4654 e-mail: [email protected] WWW: http://www.xl-comms.com Unipart Technology Logistics WWW: http://www.utl.co.uk ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected]. |