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UCaaS Adoption Surges As Enterprises Embrace Cloud, According to 2nd Annual BroadSoft Global Business SurveyGAITHERSBURG, Md., Feb. 06, 2017 (GLOBE NEWSWIRE) -- More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft, Inc. (NASDAQ:BSFT) survey of global telecom providers and industry leaders.
The BroadSoft 2016 survey results show that respondents expect the UCaaS/Hosted PBX share of new lines shipped to reach 51% by 2020, a 10 percentage point increase from last year’s survey results. The most significant change in optimism for cloud adoption is occurring in the large enterprise segment, where telcos expect 45% of large enterprises to adopt UCaaS/Hosted PBX by 2020 – a 25 percentage point increase from last year’s survey. “We’ve come to a tipping point because the old PBX systems that powered communications are on their way out and are no longer being replaced or upgraded with like for like. The cloud is viable, broadband can accommodate it, the PBX vendors are no longer around and workers need more mobility,” said Taher Behbehani, chief digital and marketing officer, BroadSoft. “All of this points towards cloud adoption and digital mobile apps. We are finally reaching the stage where technology will help improve the way people work rather than dictate how they should do it.” Key Survey Findings: Cloud UC adoption and value accelerating across all market segments
76% of survey respondents also said the cloud makes it easier for enterprises to adopt advanced UC features - contributing to higher customer value and revenue opportunities. An infographic accompanying this release is available at Mobility Integration and Experience are Key Drivers of Cloud UC Cloud Contact Center momentum Team Collaboration is key business user requirement BroadSoft conducted the survey of 130 global telecom providers and industry leader respondents in the fourth quarter of 2016 at BroadSoft Connections, the BroadSoft annual users’ conference. BroadSoft is the global unified communication software as a service (UCaaS) leader with 41% market share according to Frost & Sullivan, and recently surpassed 15 million cloud PBX/Hosted PBX lines deployed. About BroadSoft: For additional information, visit www.BroadSoft.com. Investor Relations: Chris Martin +1 561-404-2130 [email protected] Media Contacts: Americas Brian Lustig, Bluetext PR for BroadSoft US +1 301.775.6203 [email protected] Europe Andy Crisp / Kate Anderson, Cohesive for BroadSoft UK +44 (0) 1291 626200 [email protected] APAC Terry Alberstein, Navigate Communication +61 (0) 458-484-921 [email protected] |