[October 06, 2014]

Turning Customer Feedback into Growth: Taco John's Shares How Guest Surveys Help Build Business

On Thursday, Oct. 9, from 1 p.m. until 2 p.m. Eastern Daylight Time, FSR Magazine will host a free, live webinar titled "Turning Customer Feedback into Growth: Taco John's® Shares How Guest Surveys Help Build Business." Taco John's will demonstrate how customer feedback can be used to cultivate a guest-centric culture within a restaurant franchise environment. Participants will be able to submit their own questions during the event.

Shawn Eby, vice president of operations at Taco John's, one of the largest quick service Mexican restaurant chains in America, will delve into the technologies used by the company, and the processes through which insights gathered by these technologies have evolve into meaningful actions. With years of experience at all levels in the restaurant industry, Eby will offer a first-hand perspective on how a consistent, guest-centric culture drives a business's bottom line.

To register for this free event, visit: https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=856793&sessionid=1&key=ECD39FAA32996B86D0C0A10805B742F0&sourcepage=register

Eby brings years of experience from a variety of chains, including Dairy Queen, Burger King and Arby's Restaurant Group. At Taco John's, Eby has specialized in streamlining operations in order to enhance consistency across all restaurants. "One of my number one goals is to become a guest-centric company," said Eby. "We value real-time customer feedback about our restaurants. Through the eyes, thoughts, and experiences of our guests, we can make immediate and positive changes."

About Taco John's

Taco John's operates and franchises over 400 quick-service restaurants in 25 states. Privately owned, the business opened its first restaurant in 1969 in Cheyenne, WY. Taco John's prides itself on serving generous portions, menu items prepared fresh to your order, high quality ingredients and special recipes, seasonings and sauces. For more information, visit www.tacojohns.com.

About InMoment

InMoment™ is a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results through better experiences. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement technology, as well as strategic guidance and tactical instruction, support, and services, to 350 brands across 25 industries in 128 countries. The company is the leading VoC vendor for the food services, retail, and contact center industries, with deep domain expertise in B2B, healthcare, hospitality, and numerous others.

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