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Turkcell's Global Bilgi Ranked as the Third Best Call Center in the World
ISTANBUL, Turkey, November 19 /PRNewswire-FirstCall/ -- Global Bilgi A.S. ("Global Bilgi"), a 100% subsidiary of Turkcell Iletisim Hizmetleri A.S. (''Turkcell'') , has been ranked among the top three call centers in the world at ContactCenterWorld.com's 2009 Top Ranking Performers awards.
With its 45% market share, Global Bilgi is Turkey's leading Customer Relationship Management company and continues to build on its successful record.
In June 2009 ContactCenterWorld.com ranked Global Bilgi as the best call center in the EMEA region. Consequently, Global Bilgi represented EMEA at the 2009 Top Ranking Performers contest in Las Vegas between 4 and 6 November. The Top Ranking Performers awards are very highly regarded in the call center industry and over 1,000 call centers participate each year. Turkcell's Global Bilgi is delighted to be have been recognised as the world's third best call center from this global pool.
Bahad�±r Pekkan, Chief Executive Officer at Global Bilgi, said: ''As the first Turkish call center to provide services outside of Turkey, we are honored to be judged one of the top three call centers in the world. We will continue to invest so as to maintain the very high level of services which our customers expect and appreciate.''
Global Bilgi provides international and domestic services with its 2 offices in Ukraine and 8 offices in Turkey. With its 5,000 'desks', Global Bilgi employs more than 7,000 qualified operators and provides value added services to 36 million people in Turkey and 10 million people outside of the country.
http://www.turkcell.com.tr/
ABOUT TURKCELL
Turkcell is the leading Mobile operator in Turkey with 36.0 million postpaid and prepaid customers as of September 30, 2009 operating in a three player market with a market share of approximately 56% as of September 30, 2009 (Source: operators' announcements). Turkcell, is the technology leader providing EDGE technology across the country. Turkcell also provides high quality data and voice services to 65% of the population (as at 30 September 2009) through the implementation of its 3G technology. Turkcell provides roaming with 628 operators in 206 countries as of September 18, 2009. Serving a large subscriber base in Turkey with its high-quality wireless telephone network, Turkcell reported $1.6 billion net revenue for the quarter ended September 30, 2009 as per IFRS financial statements. Turkcell has interests in international Mobile operations in Azerbaijan, Belarus, Georgia, Kazakhstan, Moldova, Northern Cyprus and Ukraine and together with Turkey had approximately 61.9 million subscribers as of September 30, 2009. Turkcell has been listed on the NYSE ("New York Stock Exchange") and the ISE ("Istanbul Stock Exchange") since July 2000 and is the only NYSE listed company in Turkey. 51.00% of Turkcell's share capital is held by Turkcell Holding, 0.05% by Cukurova Group, 13.07% by Sonera Holding, 2.32% by M.V. Group and 0.08% by others while the remaining 33.48% is free float.
For further information please contact Turkcell
Corporate Affairs
Koray Ozturkler, Chief Corporate Affairs Officer
Tel: +90-212-313-1500
Email: koray.ozturkler@turkcell.com.tr
Investors & International Media:
Nihat Narin, Investor and International Media Relations
Tel: + 90-212-313-1244
Email: nihat.narin@turkcell.com.tr
investor.relations@turkcell.com.tr
Turkcell
CONTACT: For further information please contact Turkcell. CorporateAffairs: Koray Ozturkler, Chief Corporate Affairs Officer, Tel:+90-212-313-1500, Email: koray.ozturkler@turkcell.com.tr; Investors &International Media: Nihat Narin, Investor and International Media Relations,Tel: + 90-212-313-1244, Email: nihat.narin@turkcell.com.tr,investor.relations@turkcell.com.tr
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