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Total Recall VR Completes Integration with CallMiner Eureka for Speech AnalyticsTotal Recall VR has teamed up with CallMiner Eureka to integrate their renowned speech analytics and reporting platform with their class-leading voice logging systems. This integration provides users with the ability to reveal insights from automated voice analysis of communications recorded on Total Recall VR systems, and is especially useful in call centre environments, with the CallMiner Eureka platform offering Agent Scoring, Sales Metrics, Compliance & Risk Reporting and Customer Experience analysis through automated voice analysis of calls recorded on the Total Recall VR system. The benefits are not limited to the call centre space however. This powerful speech analytics and reporting engine can be utilised in a multitude of different industries and applications: - Intelligence gathering from interviews and visits recordings in correctional facilities. - Stress level analysis of emergency responders during incidents. - Identification for public security organisations. - Transcripts of witness statements during court proceedings. - Establishing political correctness of public announcements. - Analyse, measure, direct and focus sales and marketing effectiveness based on audio feedback from clients and partners. - Diagnose operational issues from analysis of internal (2-way radio, intercom, telephone …) voice communications. - Identify up-sell and cross-sell opportunities from analysis of telephone communications. - Flag important/high risk communication based on audio conversation content. - Eliminate inefficient manual call monitoring processes. For more information, please visit www.totalrecallvr.com As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |