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Toshiba Announces Salesforce.com Integration for Its IPedge Unified Communications System and Application ServerIRVINE, Calif., July 12, 2016 /PRNewswire/ -- Toshiba America Information Systems, Inc., Telecommunication Systems Division today announced native integration with Salesforce™ on-demand CRM software-as-a-service for its IPedge® Unified Communications system and application server. Salesforce integration is supported in the IPedge R1.7.1 upgrade and available as a download from the Salesforce App Exchange™ online store. "The customer experience is the most important factor in differentiating a business and the strongest way to gain an edge over the competition. Today, we announce a very powerful solution to help companies manage customer relationships more effectively and efficiently: the combination of Toshiba's IPedge solution with Salesforce.com," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Inc., Telecommunication Systems Division. Boost Productivity With Salesforce CRM The tight integration between Toshiba's IPedge business telephone systems and the Salesforce application enables call control and management directly from the Salesforce interface, eliminating the need to toggle between applications or perform manual look-ups. Customer interactions become simpler, more efficient and more effective. A simple download and installation of the Toshiba Salesforce plug-in enables access to the following call-related activities from within the Salesforce interface:
The Salesforce plug-in requires Toshiba's IPedge® R1.7.1 or higher (or Strata® CIX systems with an IPedge R1.7.1 App Server) as well as a license (I-UC-SFORCE) for each user. Users must subscribe to the Salesforce Professional, Enterprise or Unlimited Edition in order to install and run the Toshiba plug-in. No additional hardware or software is necessary. Compatibility Toshiba IPedge R1.7.1 is compatible with all IPedge business telephone systems (IPedge EM, EC and EP as well as the IPedge Application Servers, which enable Strata CIX systems to utilize IPedge applications. To find out more, contact an Authorized Toshiba Dealer at www.telecom.toshiba.com. About Toshiba America Information Systems, Inc. About Toshiba Founded in Tokyo in 1875, today's Toshiba is at the heart of a global network of 550 consolidated companies employing 188,000 people worldwide, with annual sales surpassing 5.6 trillion yen (US$50 billion) (as of March 31, 2016). For additional information, or to purchase Toshiba telecommunication products, visit http://www.telecom.toshiba.com for an Authorized Toshiba Dealer. Follow us on Facebook (ToshibaPhoneSystems), Twitter (toshibaphonesys) and LinkedIn (Toshiba-telecommunication-systems-division). © 2016 Toshiba America Information Systems, Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice. Toshiba PR Contact: Photo - http://photos.prnewswire.com/prnh/20160712/388832
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/toshiba-announces-salesforcecom-integration-for-its-ipedge-unified-communications-system-and-application-server-300297189.html SOURCE Toshiba America Information Systems, Inc., Telecommunication Systems Division |