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TM Forum: Business Process Framework (eTOM) Version 8.0 Aligns IT, Business Views; Service Providers and enterprise customers can reduce costs and speed time to market if they close the gap between IT and operations
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:03122008
MORRISTOWN, NJ -- TM Forum announced today Release 8.0 of the Business
Process Framework (eTOM). This landmark version incorporates the
itSMF's ITILbestbb best practices to address the long-standing
disconnect between IT and traditional communications operations
environments. With the latest iteration of the Business Process
Framework, service providers can build ITIL-compliant business models
and customer front ends.
"Because ITIL is now embedded throughout the functional decompositions
of the Business Process Framework, TM Forum can help service providers
and their customers create a single, consistent process model for IT
and operations," says TM Forum President Martin Creaner.With this
"common view," ITILbestpractices for service management are modeled as
"policies" that enterprises can apply to their businesses.
Version 8.0 of the Business Process Framework incorporates key feedback
from TM Forum's "ITIL and eTOM-Building Bridges," areport jointly
written by TM Forum and itSMF. The document, also known as TR143, set
the scene for a joint solution to the challenges involved in combining
ITIL compliance with business needs.
Subject Matter Expert Mike Kelly further explains: "By capturing
policies within the Enterprise Management area of the Business Process
Framework-where corporate policies generally reside-enterprises can
choose where in their business to apply ITIL best practice. This use of
ITIL policies within enterprise management, simultaneous with the
building of individual process flows in defined areas of operation,
helps speed service delivery and improve efficiency."
As version 8.0 is used over time to link policies with process flows,
there will be clearer definition of how processes come together in
specific business areas. "That will help enterprisestarget
domain-specific challenges, such as those related to Change Management
or Incident Management," adds Kelly.
With increased visibility into domains, and processes related to those
domains, service providers and enterprises can better define corporate
direction and policy. "This will make the Business Process Framework
and ITIL more appealing to an even broader set of companies, as most
enterprises struggle to bring together IT and business views," says
Creaner.
Going forward, TM Forum and itSMF will continue to integrate artifacts,
as well as explore underlying commonalities and gaps between the ITIL
and Business Process Framework standards.
Extending Business Process Framework 8.0 for Revenue Management
In addition to ITIL integration, TM Forum's Business Process Framework
8.0 also incorporates new revenue management process detail, enhancing
the "Billing" area of the Business Process Framework. That area has now
become the "Billing and Revenue Management" section of the framework,
and it adds a new expanded definition of charging, and of the process
definitions related to charging. These changes-based on a tight linkage
of the Framework to TM Forum's 2008 Revenue Map (formerly known as the
GBA's 'Billing Map')-are driven by the need to bill and charge not only
for traditional services, but also for new multimedia offerings.
TM Forum's Business Process Framework version 8.0 is now available to
TM Forum Members. For more information, please visitwww.tmforum.org
About the TM Forum
With more than 700 member companies in 75 countries, the TM Forum is
the world's leading trade consortium focused on enabling digital
services. Serving the information, communications and entertainment
industries, the Forum provides leadership, strategic guidance and
practical solutions to improve the way that services are created,
delivered and charged. Members include the majority of the world's
service providers, network operators, software suppliers, equipment
suppliers and systems integrators.
The TM Forum currently facilitates over 80 technical projects and
provides extensive training, conferencing and information services to
its members. Through its initiatives to help providers move to low
cost, high quality 'lean' processes, the TM Forum helps its members
automate business processes and work seamlessly across various parts of
the service delivery chain. The organization provides industry
benchmarks, guidebooks, process and software frameworks and
downloadable software standards. These give service providers the
direction and specific roadmaps to achieve much greater business
efficiency and operational flexibility.
For further information regarding the TM Forum, related programs such
as the Prosspero Program and TM Forum Management World conferences,
please visitwww.tmforum.org
ITIL is a Registered Trade Mark , and a Registered Community Trade Mark
of the Office of Government Commerce, and is Registered in the U.S.
Patent and Trademark Office. IT Infrastructure Library is a Registered
Trade Mark of the Office of Government Commerce.
CONTACT: Geoff Devlin, Global TM Forum Media Contact
Tel: +44 (0)7894 300 280
e-mail: gdevlin@tmforum.org
Martin Jones, United States Media Contacts
Tel: +1 617 960 9875
e-mail: tmforum@marchpr.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).
Copyright ? 2008 M2 Communications Ltd.
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