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In Their Words: Webinar and Keynote Speech Will Address How British Gas and Microsoft Are Respectively Using CallMiner Eureka Speech AnalyticsLONDON & LAS VEGAS --(Business Wire)-- CallMiner (News - Alert) Inc., the industry leader in enterprise speech analytics, announced today two important events that will feature its customers' perspectives on using CallMiner Eureka Speech Analytics - an online webinar hosted by Call Centre Helper on Thursday, June 10, 2010, at 8:00 a.m. EDT, and a keynote address at Call Center Week in Las Vegas on Wednesday, June 16, 2010, at 5:00 p.m. PDT. Registrants for the June 10 "Sustaining Behavioural Change Using Speech Analytics in British Gas Contact Centres," will benefit not only from participating in the hour-long event, click here to register, but they will also receive a more detailed white paper on the same topic. <> On June 16, the final keynote speech of the day at Call Center Week will be "Customer Listening Posts: Microsoft (News - Alert) and Speech Analytics."CallMiner's senior executive team including Terry Leahy, president and CEO and Jeff Gallino, co-founder and CTO, will accompany the team at Call Center Week and be available for executive briefings on CallMiner Eureka 7, the company's transformational speech analytics product. To schedule an appointment with either Leahy or Gallino, please call (239) 689-6463, ext. 2. Call Center Week Conference registrants using the promotional code CCWCM25 will be eligible for a 25 percent discount on registration; click here to register. Visitors to the CallMiner booth will also be eligible to win an XBOX 360. About CallMiner CallMiner is the leader in enterprise speech analytics. CallMiner Eureka enables organizations to hear and act on the voice of their customers as captured in contact center conversations. Eureka speech analytics automates the process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com. CallMiner, Eureka! and TopicMiner are registered trademarks of CallMiner, Inc.
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