Temple 118 launched as new Information Services consultancy business
(M2 PressWIRE Via Acquire Media NewsEdge) Consultancy starts with African contract win MARK Temple, the information services industry veteran has launched a new consultancy business, Temple 118.
The new business will help new market entrants through the start-up process, as well as providing consultancy services to established players in areas such as quality of service and diversification.
Based on Mark Temple's long experience of the sector, Temple 118 will be offering services such as data sourcing, training, contact centre development, quality of service analysis and marketing - the complete food chain required to set up a directory enquiries/directory assistance operation.
However, Temple 118 will also work with industry players looking to offer premium services, or more innovative services based around the mobile or social space.
Additionally, the business will offer services to international businesses and those seeking to outsource and offshore. Temple has previously worked in India on hugely successful outsourcing operations and the first major project for the new business is the launch of Africa118's Directory Assistance solution with Safaricom, Kenya's biggest Mobile Telecommunications operator.
Mark Temple said: "I'm excited by this new venture and I'm looking forward to assisting new and existing information services players."
"I'm currently working with Africa 118 in Kenya, helping to provide an innovative directory enquiries and directory assistance solution, based on the latest technology platform."
"This is typical of the projects I envisage for Temple 118 - developing and implementing operational plans, establishing a local data team and developing and implementing a data aggregation and data cleansing plan."
"The remit requires us to ensure outstanding customer service so the Mobile Operator can focus on its core business. So I'm responsible for establishing partnerships, working with local mobile network operators, product management and marketing for the outsourced Directory Assistance service."
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ABOUT TEMPLE 118
Temple 118 offers consultancy services in Directory Assistance, Directory Enquiries and Information Services. Founded in 2012, we believe that Information Services offer your business a variety of new revenue streams and a broader range of value added services. We also believe that Information Services offer consumers a cheap and portable means to vital information on the move, helping them to access products, services and savings.
Temple 118 was founded by Mark Temple who boasts over 3 decades in the industry, with experience encompassing mobile applications and technology platform providers, helping them to deliver innovative mobile local search products and solutions. Mark has also worked mobile applications and technology platform providers to deliver innovative mobile local search products.
Temple 118's specialties include: Directory Services, Voice Communications, Product Management, Product Development, Mobile, Telecommunications, Problem Solving, Market Analysis, Product Life Cycle Management, Team Leadership, Team Management, SaaS, Product Marketing, Product Strategy, E-commerce, People Management, Program Management, Integration, Start-ups, VoIP
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