Telefonica Multinational Solutions selected by Serco to manage its European Mobile Telecommunications Services
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 24 April 2012
Release date- 23042012 - London .- Serco, the FTSE 100 international services company has selected Telefonica Multinational Solutions as its provider of European mobile telecommunications services.
The EUR15 million five-year contract will deliver both savings and technology innovations enabling Serco to deliver improved services to its customers. The contract covers over 27,000 mobile voice and data connections for Serco across the UK and Ireland, and will roll out across Serco's other European territories later in 2012. It will reduce Serco's expenditure by approximately EUR2.3m over the duration of the contract and support the delivery of innovations such as VoIP and Global Wi-Fi solutions.
Garry Fingland, Serco Group CIO, commented that ''We are delighted to extend our relationship with Telefonica Multinational Solutions for our mobile platform across Europe. We are driving hard to embrace new ways of communicating with our customers, colleagues and suppliers, exploiting technology to enable new ways of working. Telefonica Multinational Solutions has demonstrated real passion and energy to help us achieve these goals through innovation and a focus on exceptional customer service, underpinned by strong commercial capability.'
The agreement will see Telefonica Multinational Solutions providing devices, connectivity and managed mobile services, underpinned by a global account and service support model. Telefonica will provide Serco with much greater visibility and control over their mobility expenditure as well as significantly improving the service experience to its end users through its Managed Services capabilities.
Michael Hayes, Director Telefonica Multinational Solutions Europe, said of the deal 'This is an exciting opportunity for Telefonica and demonstrates how we work closely with strategic global customers in leveraging the opportunities presented by delivering regional mobility solutions. We look forward to working with Serco to deliver exceptional service and great value through our range of mobile services'
Serco is a FTSE 100 international services company, which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. Our strategic advice comes from hands-on experience. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver front-line services that make a positive difference to customers and communities.
Serco has been delivering mission critical public services for more than 40 years. We support governments, agencies and companies in 30 countries who seek a trusted partner with a solid track record of providing assured service excellence. Globally our 100,000 employees deliver operational, management and consulting expertise in defence, science, technology, justice, immigration, transport, health, education, aviation and business process outsourcing.
Telefonica is one of the largest telecommunications companies in the world in terms of market capitalisation and number of customers. From this outstanding position in the industry, and with its mobile, fixed and broadband businesses as the key drivers of its growth, Telefonica has focused its strategy on becoming a leading company in the digital world. The company has a significant presence in 25 countries and a customer base that amounts more than 300 million accesses around the world. Telefonica has a strong presence in Spain, Europe and Latin America, where the company focuses an important part of its growth strategy. Telefonica is a 100% listed company, with more than 1.5 million direct shareholders. Its share capital currently comprises 4.563.996.485 ordinary shares traded on the Spanish Stock Market (Madrid, Barcelona, Bilbao and Valencia) and on those in London, New York, Lima, and Buenos Aires.Telefonica Multinational Solutions delivers integrated Fixed, Mobile and IT services to some of the world's top Multinationals. More information about Telefonica Multinational Solutions is available at: www.multinationalsolutions.telefonica.com
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