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TeleFinity’s LogFinity Call Recording System Clears Cisco Interoperability Tests
[November 04, 2015]

TeleFinity’s LogFinity Call Recording System Clears Cisco Interoperability Tests


TeleFinity’s LogFinity Call Recording System Clears Cisco Interoperability Tests Globally acclaimed provider of next generation computer telephony solutions TeleFinity has just announced that their LogFinity call recording system has now become a Cisco compatible product by passing the interoperability tests based on Cisco’s testing criteria.



Melbourne, Australia TeleFinity is pleased to announce that their LogFinity Call Recording System has just passed the Cisco interoperability tests that were carried out based on the testing criteria set by Cisco. The company is an eminent provider of next generation computer telephony solutions dedicated to helping businesses become more efficient. By passing the Cisco interoperability tests, LogFinity establishes itself as a product that is completely compatible with Cisco including Cisco CUCM.

Company sources have revealed that the intensive testing process for Cisco interoperability involved the successful recording of as many as 369,545 calls out of 369,545. Tests were conducted at all levels with different types such as automatic test, load test, and negative test. After the successful completion of the testing process, LogFinity has already been awarded the Verification of Cisco Compatibility certificate.


LogFinity is the most advanced technology solution available in today’s market for calls, interaction and screen data recording. This cutting-edge recording solution utilizes Cisco BIB technology for active recording that reduces configuration time and efforts while minimizing the costs. Also, it is capable of recording multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations.

Expressing pleasure at the recent feat archived by LogFinity, the CEO of TeleFinity Waseem Al-Ghanem stated, “We are glad to have Cisco accreditation for our Call Recording system; this illustrates our high quality and most reliable solutions in the market. LogFinity is more than a call recording system; it delivers - to our customers and partners - an extraordinary added value through our impeded Agent evaluation, quality management, emotion recognition and audio mining modules.” Established in 2005 in Melbourne and Amman, TeleFinity is a customer service focused organization delivering advanced tools for efficient management of customer transactions. Their LogFinity call recording is presently used to record over 240 million calls per year across locations.

To find out more about TeleFinity and their service offerings, please visit http://tele-finity.com/ About TeleFinity: TeleFinity is a global company that was established in 2005 in Melbourne and Amman. They help organizations maximize performance through alignment of customer service operations with their business strategy. TeleFinity does this by providing exceptional tools to manage customers’ transactions, thus improving customer satisfaction, loyalty, and value.

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