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St. Louis Post-Dispatch Jim Gallagher column [St. Louis Post-Dispatch](St. Louis Post-Dispatch (MO) Via Acquire Media NewsEdge) Sept. 29--Customers like AT&T U-Verse better than Charter Communications or Century link when it comes to TV and home Internet service, according to J.D. Power. The customer satisfaction survey found that providers in general are improving in terms of performance quality, reliability and connection speed problems. For instance, 28 percent of customers reported a television signal outage this year, compared to 30 percent last year. Consumers reported 1.1 Internet service outages this year, compared to 1.6 last year. In the southern region, which includes Missouri, Charter ranked ninth out of 10 providers in satisfaction with TV service. AT&T U-Verse, Charter's main competitor in metro St. Louis, ranked third. AT&T ranked first in the north central region, which includes Illinois, while Charter ranked seventh out of eight providers. AT&T ranked fourth out of 10 providers of residential internet service in the southern region, including Missouri. Charter ranked sixth and Centurylink, which serves part of St. Charles County, ranked seventh. AT&T ranked second in internet service in the North Central region, including Illinois. Charter ranked fourth and CenturyLink last out of eight competitors. In residential telephone service, AT&T ranked fourth, Charter fifth and CenturyLink sixth out of nine companies in the southern region. In North Central, AT&T ranked second, Charter fourth and CenturyLink seventh out of eight. J.D. Power measured customer satisfaction in performance and reliability, cost, TV programming, billing; communication and customer service. Jim Gallagher is a reporter at the Post-Dispatch ___ (c)2014 the St. Louis Post-Dispatch Visit the St. Louis Post-Dispatch at www.stltoday.com Distributed by MCT Information Services |