|[May 08, 2012]
Sprout Social Partners with Zendesk for Powerful Social Customer Support
CHICAGO --(Business Wire)--
Sprout (News - Alert) Social, a leader in social media management and user engagement
has introduced its two-way help desk integration with industry-leading
customer service software provider Zendesk. The new integration allows
social media support teams to not only create, but also track and manage
support issues through to resolution without leaving their social media
Businesses continue to leverage the power of social media to resolve
various problems. Previous efforts at social-to-help desk
integrations have primarily been a one-way affair. Once support tickets
were created, it was left to the customer service team to bring them to
resolution. The new Sprout Social integration with Zendesk allows both
social and customer service teams to work with full visibility toward
faster resolution and a frictionless experience for the customer.
"By empowering social teams to see issues through to resolution in a
single platform, we're putting the emphasis on the customer experience,
regardless of communication channel," said Justyn Howard, CEO of Sprout
Social. "Zendesk embodies our belief n customer-focused solutions and
solving business problems with exceptional technology and teams."
"Social media is a powerful vehicle for customers and the companies that
serve them to engage," said Zack Urlocker, Zendesk's COO. "With the
Zendesk and Sprout Social integration, organizations now have a
collaborative way that customer service and social media teams can work
together to ensure customer satisfaction."
Zendesk is the leading provider of proven, cloud-based help desk
software. For growing organizations, Zendesk is the fastest way to
enable great customer service. More than 15,000 Zendesk customers,
including Adobe (News - Alert), Sony, OpenTable and Groupon, trust Zendesk with their
most valuable assets: their customers, partners, and employees. Founded
in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital
and Matrix Partners. Learn more at www.zendesk.com.
About Sprout Social
Sprout Social is a comprehensive social media management platform used
by thousands of leading companies across the globe to manage their
social media channels brilliantly. Sprout Social combines social media
monitoring, engagement, sales, support and marketing tools for an
effective and cohesive social media strategy within any organization.
Sprout enables customers to efficiently manage social channels to
delight and grow their audience, reduce costs and increase customer
satisfaction. The platform has been identified as a product leader by
Info-Tech Research Group, and the company's investors include Lightbank
and New Enterprise Associates (NEA). For more information, visit http://www.sproutsocial.com.
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