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Social Security Chooses Nortel Government Solutions for VoIP
(Wireless News Via Thomson Dialog NewsEdge)
The U.S. Social Security Administration (SSA) has confirmed selection
of a team led by Nortel Government Solutions to deploy one of the
world's largest enterprise VoIP networks under the 10-year, US$300
million Telephone Systems Replacement Project (TSRP).
The SSA selected Nortel Government Solutions, a network-centric
integrator that converges IT services and communications (and a U.S.
company wholly owned by Nortel), in July 2007 because its solution
offered the best value. Deployment was delayed pending resolution of a
competing bidder protest.
TSRP is expected to expand and improve services for an anticipated
influx of new users, including retiring 'baby boomers.' It will include
a centrally managed contact center solution with carrier-class unified
messaging and interactive voice response (IVR) capable of supporting
55,000 field office agents. This will provide a common, more friendly
'look and feel' for users and faster, more efficient call handling
through skills-based routing that matches each caller's inquiry to the
most appropriate agent.
The SSA also expects its new VoIP network to help consolidate monthly
public network service charges, decrease operating and maintenance
costs, and establish a platform for future services.
"SSA has confirmed its initial assessment that our combination of
software, services, government contracting expertise and world-class
Nortel products offers the best value for this project," said Chuck
Saffell, chief executive officer, Nortel Government Solutions. "We've
committed the necessary resources to meet SSA's aggressive deployment
schedule and we're eager to get started."
Core network rollout begins immediately and is expected to be complete
within 180 days. The schedule calls for replacement of existing
telephone systems in 205 of the SSA's nearly 1,600 field offices in the
first year and another 500 per year after that. The contract also
includes network integration operation, maintenance, user support and
training.
The new SSA VoIP network will feature Nortel's Communication Server
1000 switching, Media Processing Server 500 IVR, unified messaging
solution with Unified Messaging 2000 core platform and CallPilot, and
IP Phone 1100 Series handsets.
The Nortel Government Solutions team includes General Dynamics, Black
Box Network Services, Shared Technologies, York Telecom, High Wire
Networks, NetIQ, NETCOM Technologies and Pal-Tech.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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