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SmartAction Solutions Now Rated "Avaya Compliant"EL SEGUNDO, Calif., Nov. 12, 2018 SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services. SmartAction's AI-powered virtual agents automate conversations that live agents handle today. The cloud-based service works across 14 industries and dozens of use cases, from natural language intent capture and routing, to repetitive inquiries like order management, billing, roadside assistance, membership management, tech support, and much more. The solution is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform for contact centers 7.1 and Avaya Session Border Controller for Enterprise 7.2. SmartAction is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, SmartAction is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs. Quotes: "Technology partners like SmartAction offer yet another proof point for Avaya's vision of the AI-enabled customer experience. The delivery of AI-powered virtual agent services allows enterprises to offer their own customers more effective and distinctive self-service options, while increasing the efficiencies in their own contact centers through automation and machine learning." Additional Resources About Avaya About SmartAction
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