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SkyCentral Releases Cloud-Based Solutions, IT Self-Service Portal [Health & Beauty Close - Up](Health & Beauty Close - Up Via Acquire Media NewsEdge) SkyCentral has announced at the Open Horizons Summit the upcoming beta of its self-service portal, a cloud-based software solution. In a release, the Company said that the first product in the line of cloud-based services will be its self-service IT portal. This solution, soon to be in beta testing, allows users to access an IT self-service portal from any device and from any location. SkyCentral said that its goal is to provide optimized, cloud- based services to companies large and small. Its technology removes the need for an on-premise solution that requires management and costly infrastructure; thus providing a client with tens of thousands of dollars in hardware and operating savings. "SkyCentral is an innovative solution. IT self-service products have historically been very difficult to deploy and manage. The cloud delivered model of SkyCentral enables organizations of all size to easily get up and running and realize a quick return on investment," added Dwain Kinghorn, partner at Sage Creek Partners. Additionally, the SkyCentral Portal is a cloud-based self- service portal that automates processes to fulfill the most common user request services. This solution also provides business process support that allows organizations to leverage their investment in Microsoft's Active Directory and System Center Configuration Manager (SCCM). The SkyCentral Portal, a self-service portal, includes automated, verified password reset in the cloud, as well as automated hardware and software requests, and other simple workflow requests. The use of this solution will reduce support calls and allow technicians to focus on priority issues, resulting in increased technician productivity and improved end user satisfaction. Marco Mikulits, partner at inetra de GmbH, said that, "Efficient help desk services are essential for a modern enterprise. SkyCentral as a self-service platform is the next logical step to minimize IT headaches for everyone." SkyCentral and its suite of products focus on enhancing the user experience through hosted technology solutions that give users a single place to go for all of their technology needs. SkyCentral is powered by GroupLink Corp., which has over 15 years of experience in the technology and service desk industry. GroupLink Corp. services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K-12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes. The Open Horizons EMEA Summit 2014 is an event for IT professionals focusing on Novell and Partner solutions. The conference addresses key elements of modern IT-Infrastructure; collaboration solutions and file management; device and endpoint management, and linux server management. SkyCentral offers a cloud-based suite of services that is designed to elevate the user IT experience. More information: www.skycentral.com. ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |