|[May 07, 2012]
Sitel's New Customer Care Center to Create 500 Jobs in Florida
NASHVILLE, Tenn. --(Business Wire)--
a leading global business process outsourcing (BPO) provider, today
announced the opening of a new call center in Ocala City, FL. This will
entail hiring 500 inbound customer support agents, as well as management
and support positions for a major telecommunications company.
Sitel's Vice President of Human Resources for the Americas, Judy Morris,
stated, "This is a very exciting time for SITEL as we grow our North
American footprint and continue to mean more to our clients,
shareholders, associates and communities. We are moving quickly and
establishing a strong managerial staff to lead this new site."
The new location will include a significant management strcture of
operation managers, call center supervisors, class room trainers and
support roles. The first agents hired will start training in mid-July.
Positions will be posted on the company website and local job fairs will
be announced in the coming weeks. Applicants interested in joining
Sitel's team are encouraged to apply online in Sitel's "Careers" section
Previous customer service experience and strong computer knowledge is
preferred. The new Site will be located at 1417 N. Magnolia Drive,
Ocala, Florida 34475.
Sitel is a world leader in outsourced customer care services. With over
26 years of industry experience, Sitel has twice been ranked as the top
overall call center outsourcing provider in Datamonitor's annual Black
Book of Outsourcing survey. Sitel's 52,000 employees provide clients
with predictable and measurable Return on their Customer Investment by
building customer loyalty, increasing sales and improving efficiency.
Sitel's solutions span 135+ domestic, nearshore, and offshore centers in
26 countries across North America, South America, Europe, Africa, and
Asia Pacific. The company is privately held and majority owned by
Canadian diversified company, Onex Corporation. For more information,
please visit www.sitel.com.
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