TMCnet News

Sitel Morocco Celebrates Decade of French Services for Canadian Companies
[November 04, 2014]

Sitel Morocco Celebrates Decade of French Services for Canadian Companies


QUEBEC CITY --(Business Wire)--

Sitel, a leading global customer care provider, is celebrating its 10-year anniversary offering multilingual customer care for French-speaking Canadian companies at its Moroccan location. The company has been offering French language customer relationship management services for a French teleco company and a leading image and printing products and services enterprise by providing inbound customer care support.

"As an offshore destination for French-speaking Canadian companies, Morocco is closer to Quebec than you might think," said Réda NEJJAR, Director, Sitel Morocco. "Morocco has long been a good option for outsourced customer care for French-speaking companies. By offshoring customer relationship management to Morocco, Canadian companies can benefit from continuous support services for any time of day or night."

Sitel was the first global ousourcer to start operations in 2003 in the city of Casablanca. With a highly educated labor force with multilingual capabilities in French, English, Spanish and Arabic, as well as state-of-the-art IT and Teleco infrastructure, Morocco is an ideal location for offshoring customer care at an optimized budget and return on customer investment.



The 10-year anniversary marks Sitel's commitment to bring French Canadian companies quality customer experience services. In 2013, Sitel Rabat was also the best site in Csat among its competitors for delivering services for a major Canadian Telco company.

"The Moroccan market has evolved significantly over the past 10 years. Our clients now demand a quality of service close to what is provided in France. Sitel is able to deliver that quality at very competitive prices to French and French Canadian companies equally," adds Réda NEJJAR.


About Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel's 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.


[ Back To TMCnet.com's Homepage ]