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ShoreTel Gets 2008 IP Contact Center Technology Pioneer Award(Wireless News Via Acquire Media NewsEdge) ShoreTel, a provider of Pure IP Unified Communications (UC) solutions, announced that it received the Technology Marketing Corp.'s Customer Interaction Solutions magazine 2008 IP Contact Center Technology Pioneer Award for ShoreTel's ShoreWare v4.66. "Customer Interaction Solutions has been covering the call center since 1982 and recognizes the importance of acknowledging achievers in the advancement of call center technology. I am proud to recognize those companies that proved to our team of editors that they brought groundbreaking technologies to the market. Only the very best in IP contact center solutions are honored," said Nadji Tehrani, executive group publisher and editor-in- chief of Customer Interaction Solutions. "Today's announcement underscores the superior quality and capabilities of ShoreTel's contact center product offering. We have strengthened the foundation on which SMBs and enterprises can analyze their performance and optimize results that will ensure the delivery of the right call and the right information to the right agent -- anywhere in the world," said Steve Timmerman, VP of marketing, ShoreTel. "We are honored to Running on ShoreTel's distributed unified communications platform, the ShoreWare Contact Center product suite integrates call center operation with core business processes. The company said the solution allows businesses to create multi-site, virtual call centers that route callers to agents. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News |