TMCnet News
ServiceMax named a Leader in the first IDC MarketScape Report for Field Service ManagementPLEASANTON, Calif., Nov. 14, 2019 /PRNewswire/ -- ServiceMax, the leading provider of cloud-based software for service execution, today announced that the company has been positioned in the Leaders category in the first ever IDC MarketScape report for Field Service Management.* To view a complimentary excerpt of the IDC MarketScape for Worldwide Manufacturing Field Service Management, 2019 click here. The new report profiles 10 field service management vendors who help manufacturers execute service, maintenance and repair on the equipment they manufacture. Vendors are evaluated on rigorous qualitative and quantitative criteria. Among multiple factors, ServiceMax believes it was positioned as a Leader on the basis of a unique asset-centric approach to service execution, which makes the company uniquely suited to deliver the capabilities that matter to manufacturers – including IoT connected field service, strong support for complex jobs and a robust installed base system of record that does not exist in any other enterprise systems such as CRM or ERP. "We are pleased to be recognized by the IDC MarketScape as a Leader in the field service management market for manufacturing," said Neil Barua, CEO of ServiceMax. "As the only company named a Leader that is solely focused on field service, we are committed to the ongoing development and release of forward-thinking field service management solutions that support the transformation journey many manufacturers are currently undertaking and empower their field service workforce to execute service on even the most complex equipment. Our team continues to add features based on industry leadin frameworks and technologies, including Salesforce Lightning components, with the goal of supporting all ServiceMax users to drive success in their roles, remain agile to market conditions and help their organizations grow." IDC analyst, Aly Pinder writes: "ServiceMax has been able to meet its customer needs and establish relationships or build capabilities that enable transformation within manufacturers along a digital maturity which is varied. Its industry-focused approach provides manufacturers with a tailored solution, which deeply understands what tools are needed to support critical needs while evolving to innovate for the future field worker." ServiceMax continues to deliver innovative features and enhancements that enable workforce effectiveness in complex service environments. Later this month, the company will release ServiceMax 19.3. Product updates include new features and enhancements that help organizations utilize their people effectively and empower their employees to do their best work, leading to higher productivity and increased customer satisfaction, including:
ServiceMax 19.3 will be generally available on November 19, 2019. To learn more about the platform updates, click here. *Source: IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment, doc #US44408719, November 2019 About ServiceMax About IDC MarketScape View original content to download multimedia:http://www.prnewswire.com/news-releases/servicemax-named-a-leader-in-the-first-idc-marketscape-report-for-field-service-management-300958803.html SOURCE ServiceMax |