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SERVICE & SUPPORT PROFESSIONALS ASSOCIATION HONORS NEXTNINE AS RECOGNIZED INNOVATOR
SERVICE & SUPPORT PROFESSIONALS ASSOCIATION HONORS NEXTNINE AS RECOGNIZED INNOVATOR
NextNine�s Remote Support Automation Platform Acknowledged for Significantly Improving How Companies Provide Customer Service and Support
New Orleans (October, 1, 2007) � NextNine, the leading global provider of remote support automation solutions, today announced it has been named a Fall 2007 "Recognized Innovator" by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. NextNine, honored for Innovation in Proactive Support, was showcased at the SSPA Services Leadership Conference today in New Orleans.
Winners were selected by a panel of judges, including industry experts, SSPA members, and SSPA Vice President of Research, John Ragsdale.
�Customer expectations and product complexity continue to rise and only by embracing innovation can companies deliver breakthrough customer success. NextNine embodies this spirit by delivering a truly unique and differentiated offering in service and support technology,� said Ragsdale.
NextNine was named the winner in the SSPA�s Innovation in Proactive Support category. A key element of value-added service is moving from the traditional break-fix model to one of proactive and preventative monitoring and support. As technology becomes even more ingrained in personal and work lives, customers are becoming even less tolerant of technical problems and any subsequent downtime. This award is presented to the SSPA Partner whose innovative solutions best enable companies to proactively support customers.
�Our mission at NextNine is to provide organizations with avenues for leveraging proactive support, empowering them to dramatically improve support efficiency, customer satisfaction levels and by extension, customer retention, as well as effect a positive paradigm shift in problem prevention and resolution� said Gil Levonai, VP Marketing and Strategy, NextNine.
NextNine Service Automation is a scalable, innovative remote support automation platform designed for the entire service ecosystem, including vendors, system integrators, enterprises and support providers. At the core of NextNine�s software platform is its patented Virtual Support Engineer�. An innovative, small footprint Java software that functions as an automated on-site support engineer for all support communications, automating data collection, remote diagnostics, resolution and maintenance. The NextNine Service Automation platform empowers organizations to deliver dramatically higher service levels via rich features such as proactive monitoring, remote diagnostics, remote monitoring, self healing, one to many distribution and more.
Recognized Innovator honorees are being showcased today at the SSPA Services Leadership Conference in New Orleans, with an awards ceremony as well as tours of the winners� booths in the SSPA�s Technology Services Expo, led by Ragsdale. More information on the conference, current and previous Recognized Innovator Awards can be found at www.thesspa.com.
About the SSPA
As the industry�s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum � from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International (AFSMI) and the Electronic Supply Chain Association (ESCA). For more information, visit www.thesspa.com.
About NextNine
NextNine, founded in 1998, is the leading global provider of innovative remote support automation solutions. The NextNine Service Automation platform enables technical support organizations to automate support processes and deliver remote monitoring remote diagnostics, self-healing and more. The unique capabilities of NextNine's patented Virtual Support Engineer� technology facilitate automation solutions including Self-Support, Assisted Support, Proactive Support, Managed Service and Partners Support. Using NextNine solutions, vendors and their partners can efficiently meet the demand for support while increasing customer satisfaction and reducing support costs. NextNine�s solutions are deployed by global leaders such as GE Healthcare, Allscripts, Comverse (News - Alert), Openwave and airwide solutions. For more information, visit us at www.NextNine.com
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