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Securus Saves Agencies Over 250,000 Labor Hours or $5,000,000 in First Nine Months of 2016DALLAS, Oct. 26, 2016 /PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced that its facility customers have saved more than 250,000 hours of corrections staff time answering phones in the first nine months of 2016. Securus' Automated Information Services (AIS) is the corrections industry's only fully hosted and customizable interactive voice response (IVR) system. The platform efficiently and effectively manages calls from inmates, family and friends and others with routine information requests, such as upcoming dates, charges, bond information, commissary policies, visitation schedules, jail location and hours, and dozens of other pieces of information. "When someone is incarcerated, there are a lot of questions that need to be answered," said Richard A. ("Rick") Smith, Chairman and Chief Executive Officer of Securus Technologies, Inc. "Without AIS, Agencies spend millions of hours and tens of millions of dollars answering routine questions or, worse, don't answer the phone in a timely manner due to resource constraints. The AIS technology is benefcial for inmates, friends/family and corrections officers. AIS reduces the resources needed while also ensuring the public gets their questions answered quickly." Securus call analysis reveals that, prior to AIS, a correctional agency's facility staff would manually answer many hours of calls from the public per day. AIS automates 80% of those calls, leaving staff more time to focus on facility safety and security. "Our statistics show that our system is saving customers time and money while providing family, friends and inmates with the timely information that is important to them, and our customers agree," concluded Smith. Customer Comments From Georgia: "Before AIS, working at the booking desk was just terrible. The phones never stopped ringing and it was really hard for callers to get through." From Colorado: "AIS has drastically reduced the need for staff to handle calls from the public. The automated system has streamlined inmate information access which has had a direct effect on our operational efficiency." ABOUT SECURUS TECHNOLOGIES Logo - http://photos.prnewswire.com/prnh/20100831/DA57799LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/securus-saves-agencies-over-250000-labor-hours-or-5000000-in-first-nine-months-of-2016-300351951.html SOURCE Securus Technologies, Inc. |