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Salesforce Launches Desk.com Business Plus, a New Edition to Help Fast Growing SMBs Deliver Exceptional Customer ServiceSAN FRANCISCO, July 1, 2015 /PRNewswire/ -- Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced Desk.com Business Plus, the newest edition of the all-in-one customer support app that enables fast-growing SMBs to scale while meeting the evolving demands of their customers. Business Plus is based on feedback and best practices of some of Desk.com's fastest-growing, most successful customers. With Business Plus, new capabilities for service managers and agents empower startups and more established small businesses to boost customer retention and maximize agent productivity while quickly resolving customer issues. Company growth is about more than just finding new customers—it's also about making sure that current customers are happy. In fact, companies that prioritize the customer experience generate 60 percent higher profits than their competitors1. Yet, it's common for SMBs to face challenges scaling their support teams when they use point solutions with limited flexibility. That's why today's fast growing SMBs are turning to Desk.com to deliver top-notch, personalized customer service that drives topline growth. Desk.com Business Plus Helps SMBs Scale Their Service Solutions, Boost Customer Retention and Maximize Agent Productivity New innovations with Business Plus include:
Desk.com is the all-in-one customer support app that empowers fast-growing companies to instantly deliver exceptional customer support and get a help desk up and running in hours or days. Fast-growing companies, such as Gourmet Ads, Luxe and SoundCloud, are using Desk.com to deliver amazing customer support. Desk.com customers on average experience a 42 percent faster response time, 38 percent increase in agent productivity, 36 percent increase in customer satisfaction and 27 percent decrease in support costs, according to research commissioned by Desk.com. The full report, "Desk.com Customer Survey: Results & Analysis," is available for download. Pricing and Availability
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About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE. © 2015 salesforce.com, inc. All rights reserved. Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, AppExchange, Salesforce Platform, and others are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners. 1 "Leading on the Edge of Chaos: The 10 Critical Elements for Success in Volatile Times" by Emmett C. Murphy, Ph.D.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/salesforce-launches-deskcom-business-plus-a-new-edition-to-help-fast-growing-smbs-deliver-exceptional-customer-service-300107428.html SOURCE Salesforce |