|[December 03, 2012]
Retailers Rate Reflexis Top Workforce Management Software Company in Customer Satisfaction 7 Years in a Row
DEDHAM, Mass. --(Business Wire)--
For the seventh year in a row, retailers have rated Reflexis above all
other workforce management software companies in numerous customer
service categories in the annual RIS News Software LeaderBoard.
In addition to being rated in the top 10 overall in more than 20
breakout customer satisfaction categories in this year's report,
Reflexis received the #1 ranking for Targeted Solution Vendor, a
category that factors in company revenue, product offering, and customer
"The RIS News Software LeaderBoard is a highly regarded
report that many have called the Oscars of the retail industry because
retailers get to rate all of their software providers on a head to head
basis," said Joe Skorupa, Group Editor-in-Chief of RIS News. "The survey
results reflect an insider's view of the retail industry from more than
300 respondents based on their professional involvement with their
software providers. For Reflexis to maintain a consistent track record
of providing excellent customer service over the years is an achievement
it should truly be proud of."
"We are delighted that our customers have again rated us above all other
workforce management software companies in more than 20 customer
satisfaction categories," said Arun Santhanam, Vice President of
Engineering for Reflexis. "We are extremely gratified by our Technology
Innovation rating. Retailers can expect to see more products released by
Reflexis in the coming months which continue to transform the workforce
management space from one primarily focused on planning nd compliance
to action-oriented solutions that help associates better engage
About RIS News
RIS News, published since 1988, is read by over
22,000 retail executive decision makers. RIS writes about how retail
businesses can benefit through the use of technology. RIS covers
Customer Management & Marketing, Store Systems, Enterprise Operations,
Supply Chain/Inventory Management, Merchandise Management, and
Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis is the pioneer in workforce
management/task execution solutions that enable retailers to execute
their strategy flawlessly and uncover profit. The Reflexis platform of
integrated task management, KPI/compliance, time and attendance, and
labor scheduling (including budgeting and forecasting) solutions enables
retailers to align store labor/activities to corporate goals and
institutionalize best-practice response to real-time metrics and alerts.
For the past 12 years, more than 180 of the world's best retailers in
multiple vertical categories have reported dramatic improvements in
store-level compliance with corporate strategies; higher productivity of
corporate, field, and store employees; and increased revenue and
profitability after implementing Reflexis workforce management
solutions. Reflexis StorePulse™ (patent pending) synchronizes
store-level activities with real-time customer demand. Stores can
systemically execute best practices to provide a greater quality of
customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham,
Massachusetts and has offices in London, the Netherlands, and India. For
more information, visit www.reflexisinc.com.
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