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Resolvity Ushers in Next Wave of Voice Automation
IRVING, Texas --(Business Wire)-- Resolvity Inc., an innovative provider of intelligent voice self-service solutions, takes automation of customer care phone calls to the next level with its award-winning Resolvity 1.2 speech application platform.
The application was recognized as the best among speech application automations at the SpeechTek West 2007 conference in San Francisco. This award was chosen by the Applied Voice Input/Output Society (AVIOS) - the speech industry's leading professional society, and specifically recognized the application's innovative, knowledge-centric approach to voice automation.
Unlike other speech application platforms in the market-place, Resolvity's knowledge-driven platform helps companies respond quickly to the dynamic and ever-changing support requirements. Business analysts in a company's contact center can make significant changes, like adding a new product or service, to the speech application in a near real-time fashion. A browser-based application also delivers real-time support information to the agent's desktop enabling a seamless transition from the IVR to the agent.
In essence, Resolvity's software transforms a company's IVR into an intelligent, knowledge-based IVR, significantly increasing automation rates and customer satisfaction. The company has deep domain expertise in the consumer hardware and software, telecom and Cable MSO market place.
"Resolvity's platform has been developed after some truly innovative technology in the field of Speech recognition, Artificial Intelligence and Knowledge-bases. This platform changes the game in the speech application market place," said Mr. Mahesh Rajagopalan, President & VP Eng. of Resolvity.
The platform also provides tools and methodologies for seamlessly integrating the software into a company's existing call center infrastructure so companies can complement their current investments.
"At Resolvity, we recognize that voice automation is just one component of the overall customer service experience. Our next generation platform has been built from ground-up to blend seamlessly into a company's dynamic contact center environment. Our software-as-a-service pricing model makes our compelling ROI and value-proposition easy to measure and understand," said Mr. Arun Santhebennur, CEO of Resolvity.
Pricing and Availability: The Resolvity platform is currently available on a 60-day free trial.
About Resolvity: Resolvity is an innovative software product company based in Irving, Texas, that provides intelligent voice self-service solutions, which enable enterprises to save millions of dollars by enhancing their customer-support capabilities.
www.resolvity.com Phone: 972-518-0863.
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