Research and Markets: Understand How The Contact Center Market Will Grow In The Middle East Comprehend What The Key Challenges Are And Learn What Can Be Done To Overcome Them
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TMCNet: Research and Markets: Understand How The Contact Center Market Will Grow In The Middle East Comprehend What The Key Challenges Are And Learn What Can Be Done To Overcome Them

[December 21, 2007]

Research and Markets: Understand How The Contact Center Market Will Grow In The Middle East Comprehend What The Key Challenges Are And Learn What Can Be Done To Overcome Them

(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:21122007

Dublin: Research and Markets
(http://www.researchandmarkets.com/reports/c78105) has announced the
addition of "The Middle East - Bringing the Vendors to the Contact
Center Mountain (Review Report)" to their offering

Introduction

Middle Eastern society is changing. Its consumers expect high levels of
customer service with a fast rate to respond to queries. Contact
centers in the region have traditionally been seen as a cost burden to
the organization; it is a ticked box to show that the organization is
looking after its customers. But industrial reform in the Middle East
is fast becoming a reality in several industries.

Scope

The Middle East: cash rich, services poor (Market Focus) How to profit
from contact centers in the Middle East (Strategy Focus) Middle Eastern
contact center technology insight (Technology Focus)

Highlights

This report combines all three briefs from the contact center markets
and technologies theme for Q3 2007. While the market focus section
provides an overview of drivers and trends across the Middle East, the
strategy focus brief considers how vendors can best profit from
adopting particular strategies in the region. The technology brief
details which solutions will impact enterprises in the region.
Datamonitor includes the following countries within the Middle East:
Bahrain, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Kingdom
of Saudi Arabia, Turkey, and United Arab Emirates

Reasons to Purchase

Understand how the contact center market will grow in the Middle East

Comprehend what the key challenges are and learn what can be done to
overcome them

Companies Mentioned:

- Cairo Communication S.p.A.

- Cisco Systems, Inc.

- Contact Energy Limited

- Hewlett-Packard Company

- Orascom Telecom

- Rudolph Technologies, Inc.

- Singapore Power

For more information, visit
http://www.researchandmarkets.com/reports/c78105
Source: Datamonitor

CONTACT: Laura Wood, Senior Manager, Research and Markets
Fax: +353 1 4100 980
e-mail: press@researchandmarkets.com

((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).

Copyright 2007 M2 Communications Ltd.

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