[December 12, 2014] |
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Research and Markets: Cloud Telephony Services in India 2014-2020
Research and Markets (http://www.researchandmarkets.com/research/khs6l6/cloud_telephony)
has announced the addition of the "Cloud
Telephony Services in India" report to their offering.
The cloud telephony services market in India has grown immensely over
the last few years. However, the market is still at a nascent stage,
with most participants providing the lower range of offerings such as
outbound dialers or bulk SMS broadcasting. More sophisticated market
participants offer Application Programming Interfaces (APIs) and
analytics as part of their solutions. The base year of the study is
2013, with the forecast period ranging from 2014 to 2020.
Key Findings:
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Cloud telephony in India has witnessed growth in adoption during the
last few years. Thi is because the cost and features being offered
are more attractive over plain vanilla hosted electronic private
branch exchange (EPBX) and PBX (News - Alert) solutions.
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The market is being driven by participants that are startups or small
and medium businesses (SMBs) and by those that target the SMB and the
micro SMB (MSMB) segments.
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Cloud telephony is very attractive to these segments as basic
functions and requirements of a company can be completely outsourced
and there is no locking in of contracts and equipment.
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Business lead management, tracking of customer engagement and
interaction levels, and analytics derived from the cloud platform are
the most often sought benefits from cloud telephony.
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As the market is still at a nascent stage, most participants offer the
lower range of offerings such as outbound dialers or bulk SMS
broadcasting. More sophisticated participants offer application
programming interfaces (APIs) and analytics as part of the solution
offerings.
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Cloud telephony allows SMBs and MSMBs to choose multiple virtual phone
numbers, tollfree numbers, and features such as call routing to ensure
that a line never appears to be busy.
Key Topics Covered:
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Cloud Telephony Services in India
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Market Overview
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Market Trends
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Impact Of Cloud Telephony
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Profiling Major Market Participants
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The Last Word
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Appendix
Companies Mentioned
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Exotel
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Knowlarity Communications
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Ozonetel Systems
For more information visit http://www.researchandmarkets.com/research/khs6l6/cloud_telephony
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