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Research and Markets: Avaya Enterprise Contact Centers - M2 - Available Now
DUBLIN, Ireland --(Business Wire)--
Research and Markets (http://www.researchandmarkets.com/research/966e95/avaya_enterprise_c) has announced the addition of the "Avaya Enterprise Contact Centers - M2" report to their offering.
This report covers Enterprise Contact Centers which is now enabled through IP telephony and Web standards in conjunction with business applications from Microsoft, IBM, Oracle and others. This and other reports incorporate our proprietary multi-dimensional NuViews visual comparisons of customer-premise products and services from major telecommunication vendors including Avaya. Reports can be used as a reference source to analyze information in common formats by various vendor platforms and functions. Generic architectural material is available which coincides with these analyses or contact us for custom research and consulting services. This is Part 2 that address key factors, strategies and initiatives from Avaya to facilitate adoption of Contact Center systems and applications by end-user organizations. Part 1 covers Unified Communications products.
Unique comprehensive single point of reference to easily compare products and services from major vendors using common formats and tables
Analysis incorporates CollabGen's multi-dimensional NuViews graphical visual comparisons
Technology mentioned:
PBX / Communication Servers and Clients (desktop, mobile devices)
Automatic Call Distributors (ACD)
Multi-media / Unified Contact Distributors (UCD)
Interactive Voice Response (IVR)
Computer-telephony Integration (CTI)
Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
and Groupware
Companies Mentioned:
Avaya
Microsoft
IBM
Oracle
For more information visit http://www.researchandmarkets.com/research/966e95/avaya_enterprise_c
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