|[January 13, 2016]
Research and Markets: Analysis of the Asia-Pacific Hosted Contact Center Services Market
Research and Markets (http://www.researchandmarkets.com/research/4wwjlj/analysis_of_the)
has announced the addition of the "Analysis
of the Asia-Pacific Hosted Contact Center Services Market "
report to their offering.
This research service analyzes the hosted contact center services market
in the Asia-Pacific region.
The awareness level regarding hosted/cloud platform had significantly
improved in 2014. The changing communication landscape and network
infrastructure in the APAC region have aided the adoption of
hosted/cloud contact center services.
Contact center application vendors in the Asia-Pacific region are
actively forging new relationships with telecom service providers to
target these service providers' enterprise customers. This is a big
shift for most vendors from selling traditional premises-based
solutions. Vendors are now aligning with service providers for a smooth
access to large regional organizations.
Mature markets like Austalia and Japan have been the largest adopters
and are likely to be at the forefront during the forecast period.
Key Questions This Study Will Answer
Is the market growing? How long will it continue to grow, and at what
rate? What are the key growing countries in the short term and long
What are the driving/restraining factors that would shape the future
of the sector? What initiatives are taken by the ecosystem players to
take advantage of the market conditions?
What is the current competitive landscape? How is the competitive
landscape expected to evolve in the future? How are ecosystem players
gearing up for the future?
How will the market change over time? Will there be a shift in
business model/pricing strategy?
Which segment will drive future adoption? What are some of the
vertical specific trends?
Are the products/services offered today meeting customer needs or is
there additional development that is needed?
Key Topics Covered:
1. Executive Summary
2. Market Overview
3. External Challenges: Drivers and Restraints - Total Hosted Contact
Center Services Market
4. Forecasts and Trends - Total Hosted Contact Center Services Market
5. Demand Analysis - Total Hosted Contact Center Services Market
6. Ecosystem Analysis - Application Vendors
7. Ecosystem Analysis - Service Providers
8. Oceania Market Breakdown
9. India Market Breakdown
10. Japan Market Breakdown
11. ASEAN Market Breakdown
12. Greater China Market Breakdown
13. South Korea Market Breakdown
14. The Last Word
For more information visit http://www.researchandmarkets.com/research/4wwjlj/analysis_of_the
View source version on businesswire.com: http://www.businesswire.com/news/home/20160113005972/en/
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