TMCnet News

Research and Markets: Analysis of the Asia-Pacific Contact Center Applications Market 2015-2021
[September 23, 2015]

Research and Markets: Analysis of the Asia-Pacific Contact Center Applications Market 2015-2021


Research and Markets (http://www.researchandmarkets.com/research/2r747n/analysis_of_the) has announced the addition of the "Analysis of the Asia-Pacific Contact Center Applications Market " report to their offering.

Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI (News - Alert), IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing and market share by application and by country. Trends are identified based on technology adoption across different industry sectors as well as by the size of the contact centers. Forecasts for the individual markets in the regions are provided by application as well as by vertical segment and horizontal segment adoptions from 2015 to 2021. The market drivers and restraints are also discussed.

Key Topics Covered:

1. Executive Summary

2. Market Definitions and Research Methodology

3. Drivers and Restraints - Asia-Pcific Contact Center Applications Market



4. Asia-Pacific Contact Center Applications Market, 2014

5. Market Share and Competitive Analysis - Asia-Pacific Contact Center Applications Market


6. Australia's Contact Center Applications Market, 2014

7. Market Share and Competitive Analysis - Australia

8. China's Contact Center Applications Market, 2014

9. Market Share and Competitive Analysis - China

10. Hong Kong's Contact Center Applications Market, 2014

11. Market Share and Competitive Analysis - Hong Kong

12. India's Contact Center Applications Market, 2014

13. Market Share and Competitive Analysis - India

14. Indonesia's Contact Center Applications Market, 2014

15. Market Share and Competitive Analysis - Indonesia

16. Japan's Contact Center Applications Market, 2014

17. Market Share and Competitive Analysis - Japan

18. Malaysia's Contact Center Applications Market, 2014

19. Market Share and Competitive Analysis - Malaysia

20. New Zealand's Contact Center Applications Market, 2014

21. Market Share and Competitive Analysis - New Zealand

22. The Philippines' Contact Center Applications Market, 2014

23. Market Share and Competitive Analysis - The Philippines

24. Singapore's Contact Center Applications Market, 2014

25. Market Share and Competitive Analysis - Singapore

26. South Korea's Contact Center Applications Market, 2014

27. Market Share and Competitive Analysis - South Korea

28. Taiwan's Contact Center Applications Market, 2014

29. Market Share and Competitive Analysis - Taiwan

30. Thailand's Contact Center Applications Market, 2014

31. Market Share and Competitive Analysis - Thailand

32. Vietnam's Contact Center Applications Market, 2014

33. Market Share and Competitive Analysis Vietnam

34. The Last Word

35. Appendix

For more information visit http://www.researchandmarkets.com/research/2r747n/analysis_of_the


[ Back To TMCnet.com's Homepage ]