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Research and Markets Adds Report: Unified Communications to Ensure Effective, Low-Cost Communication for Multinationals in SAME and Egypt
Jan 08, 2010 (Close-Up Media via COMTEX) --
Research and Markets has announced the addition of Frost & Sullivan's new report "The Unified Communications Market in SAME and Egypt" to its offerings.
In a release, Research and Markets noted that report highlights include:
This Frost & Sullivan research service titled The Unified Communications Market in SAME and Egypt provides detailed insights into the various Unified Communications (UC) applications gaining traction, challenges, and outlook for this market. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: India, Sri Lanka, Bangladesh, Saudi Arabia, The United Arab Emirates (UAE) and Egypt. The UC applications covered in this research service are enterprise telephony, e-mail, unified client, unified messaging (UM), conferencing and collaboration, presence and integrated UC applications, contact center applications, and mobility.
UC helps multinational companies to communicate at lower costs over the long term with the added benefit of being able to integrate enterprise-wide business processes such as contact centers, enterprise resource planning (ERP), and customer relationship management (CRM). Recently, there has been a significant uptake of UC, especially in the Internet protocol (IP) telephony markets of the South Asia, Middle East (SAME) and Egypt. Although several UC deployments are in the pilot testing phase and have not yet penetrated the entire enterprise, improved adoption rates are anticipated.
"The proliferation of enterprises with multiple locations and an increasingly mobile workforce is aiding the growth of the UC market," noted the analyst of this research. "The need to collaborate across locations with a multitude of media devices while simultaneously reducing costs is a driver for the UC market."
It is extremely challenging to ensure efficient enterprise-wide communications across multiple locations in an optimum manner. UC, supported by an IP network, is immensely beneficial in such a situation. Mobility solutions, a part of the UC suite, enable the mobile workforce to engage with and communicate as and when needed. UC applications enhance end-user productivity and ensure efficient collaboration despite the myriad communication channels, media, and devices in use throughout the enterprise. This is achieved by the convergence of voice, video, and data networks on an IP foundation. Such a convergence leads to improved communications as well as a reduction in long-term costs incurred in maintaining divergent networks.
Enterprise end users, in conjunction with vendors or system integrators, should make a business plan for the deployment of UC in the enterprise over the long term. This should be undertaken in accordance with the enterprise's actual business needs to avoid unnecessary investments that might require greater spending. A convincing return on investment (ROI) outlook is also likely to enable enterprise users to understand the true potential of deploying UC. With increasing pressure from stakeholders, it is anticipated that the governments in the respective countries will eventually ease the restrictions on IP telephony.
More Information:
http://www.researchandmarkets.com/research/bd9691/the_unified_commun
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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