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RatePoint Expands Online Reputation Management with International Reach
NEEDHAM, Mass., Nov 19, 2008 /PRNewswire via COMTEX/ --
RatePoint Inc., a leading provider
of customer feedback and online reputation management services, announces that
its Web site is now available in three languages in addition to English. Now
online consumers fluent in German, Spanish and French can provide feedback to
companies using RatePoint and receive email updates from their favorite
companies and services in their language of origin.
"Our clients now can request and receive feedback from their customers and
members on their businesses to showcase online reputation in multiple
languages," said Neal Creighton, CEO of RatePoint. "We plan to add additional
languages in the future as demand continues to grow for excellent customer
service and quantifiable business reputation in the global economy."
By expanding its presence through a growing roster of clients and by
partnering with Web host providers such as 1&1 Internet Inc., the world's
largest Web hosting provider RatePoint now is managing more than 1 million
customer contacts for its clients.
Launched in mid-September, RatePoint's availability in multiple languages
has drawn more than 2,000 of its most recent customers from international
small businesses with the largest amount of customers concentrated in Germany.
Unhindered by language barriers, businesses using the RatePoint Site Seal
provide consumers with instant visual confirmation that their business is
credible, safe and trustworthy. In addition, customers know that by seeing
this seal, they can view current reviews and feedback prior to a purchase - a
critical component of doing business online.
RatePoint's patent-pending platform allows businesses to manage their
online reputation by easily capturing, managing and publishing consumer
reviews and feedback directly from their Web sites in language provided by the
consumer. RatePoint verifies actual consumer reviews for authenticity, and
provides businesses with the opportunity to respond to unsatisfied customers
or negative feedback before it's posted online.
Additionally, the robust suite of tools included in the language expansion
offer e-mail marketing and surveys, plus a Web-based management interface,
make it easy for businesses around the globe to connect with customers,
increase sales and improve consumer confidence.
RatePoint's reseller community includes more than 150 web-hosting
companies. For more information about RatePoint's Partner Programs, visit:
http://www.ratepoint.com/partners.
About RatePoint, Inc.
RatePoint, Inc., the leading provider of customer feedback and online
reputation management services, helps businesses protect and build their
online reputation, allowing businesses to harness the power of credible
customer feedback and leverage it into a sales, marketing and customer service
asset.
RatePoint's easy-to-use, web-based communication services include feedback
tools, email marketing, survey and dispute resolution capabilities to provide
small- and medium-sized businesses with the ability to collect, manage and
promote customer feedback directly from their website. For more information,
contact us at: 888-777-1636 or visit: www.ratepoint.com
Contacts:
Yvonne Gaudette Amber K. LaCroix
RatePoint, Inc. Airfoil Public Relations
(781) 465-2052 (248) 304-1431
ygaudette@ratepoint.com aklacroix@airfoilpr.com
SOURCE RatePoint Inc.
http://www.ratepoint.com
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