PT Aetra Air Jakarta Implements Oracle Utilities Customer Care and Billing to Streamline Business Processes and Improve Customer Satisfaction
REDWOOD SHORES, CA, Jan 31, 2013 (MARKETWIRE via COMTEX) --
Oracle (NASDAQ: ORCL)
-- PT Aetra Air Jakarta ("Aetra"), one of the leading providers for the
supply of clean water for industrial, commercial and residential areas
in eastern Jakarta, successfully implemented Oracle Utilities Customer
Care and Billing to better streamline its business processes and to
help accommodate an increasing number of payment transactions.
-- Aetra had been previously using as many as five disparate systems,
each having its own username and password. These legacy systems were
cumbersome to use, and the multiple systems required time to
consolidate numbers which also led to inaccuracies.
-- Migrating to a single customer care and billing system enabled Aetra
to improve business processes and respond to customers' needs more
quickly. The single sign-on process has helped to enable quick
response to customers' inquiries and complaints.
-- The single screen, user-friendly interface allows customer information
to be consolidated quickly and enables Aetra to be more responsive.
-- Oracle Utilities Customer Care and Billing's open interface allows
integration of new applications and configurability to respond quickly
to business opportunities and competitive challenges. The single
platform has enabled Aetra to improve internal data integration and
reliability to help the company meet growing demand.
-- Oracle Utilities Customer Care and Billing is highly scalable,
providing Aetra with the flexibility to accommodate growth which can
ultimately lead to increased performance and the support of a faster
-- Aetra teamed with PT Astra Graphia Information Technology, a Platinum
level member of Oracle PartnerNetwork (OPN), for the implementation
and integration services.
-- "Customer satisfaction is paramount in our highly competitive
industry. Moving to a single customer care and billing platform
enables Aetra to streamline business processes, allowing for greater
efficiency. Aetra can now respond more rapidly and offer quicker
solutions to our customers' needs," said Ahmad Dimiati, IT Senior
Manager of PT Aetra Air Jakarta.
-- "We are committed to helping PT Aetra Air Jakarta achieve new
efficiencies and cost savings through integrated systems and effective
management of valuable customer relationships. Oracle Utilities
Customer Care and Billing enables PT Aetra Air Jakarta to streamline
billing processes and allow the company to more effectively meet the
needs of its customer base," said Rodger Smith, Senior Vice President
and General Manager, Oracle Utilities.
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About Oracle Utilities
Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower
total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work
and asset management, mobile workforce management and meter data
management applications with the capabilities of Oracle's
industry-leading enterprise applications, business intelligence
tools, middleware, database technologies, as well as servers and
storage. The software enables customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally, Oracle
Utilities helps utilities prepare for smart metering and smart grid
initiatives that enhance efficiency and provide critical intelligence
metrics that can help drive more-informed energy and water usage
decisions for consumers and businesses. For more information, visit
Oracle engineers hardware and software to work together
in the cloud and in your data center. For more information about
Oracle (NASDAQ: ORCL), visit www.oracle.com.
About Oracle in Industries
Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time to
market, reduce costs, and gain a competitive edge.
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Candice van der Laan
SOURCE: Oracle Corporation
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